Monday, November 17, 2008
MCA just completed their first training in Nigeria, Africa and the client just emailed the results....a fabulous response to our sales and service training. MCA has made it into Africa in the most lucrative market there - we are so excited and IK from our team did an outstanding job.
I have received many comments from travelers regarding my blog on the flight attendants...many agree that the service from US based flight attendants needed work. I mentioned before that since my last blog about service United and American Airlines have upped the ante. The service I had on this flight to Dublin on American was fantastic. So my hats off to you - US based flight attendants that want to be known for spectacular service once again.
Sunday, November 9, 2008
Wednesday, October 29, 2008
But this is not the story. We boarded our 747 to our upper deck business class seats (yeah!) and nestled down for our 8:00pm flight to Singapore. A lovely evening flight with dinner and the service of a Singapore based flight crew. Right after take off the purser introduced herself, the pilots and the flight crew. She then in a very "teary" voice let us know that this was their last flight from Hong Kong to Singapore as a flight crew ( the flight attendants only), they were being laid off due to the financial problems of United and from this point on the flights would have American based flight attendants. The pilot came on and asked each of us to thank them for their years of service with United. Needless to say the 4 hour flight was filled with tears from not only the flight attendants but from passengers including Miki and me. Corporate business travelers got together and we all had pictures taken on the upper deck and many executives were giving the ladies their cards and saying "keep in touch."
Now the rest of the story - I know that alot of people are getting laid off and as an American I want to keep our country working and our people employed. But let's make sure we want the jobs. There are some great US based flight attendants - but as a serious frequent flyer there are many that could care less about us - the road warrior. Just 2 weeks ago on a flight between Chicago and LAX in first class I simply asked the flight attendant who was picking up the already read newspapers if I could see the USA Today she had in her hand. She looked at me as if I were the enemy and stated very clearly, "when I am done reading it you can have it." Well to her surprise the passenger who she had just taken the paper from looked up and said, "no way - give it to her first and when she is DONE you can have it." This would have never happened with Singapore flight attendants - I know that for sure. I have flown throughout Asia for over 20 years and have never experienced that rudeness. So guess what - bring the jobs home to the USA, but let's not forget why we work - for the customers.
When I askd the ladies if they had interviewed with Singapore Airlines they said that in the past they had even worked for Singapore Airlines but they loved the culture of United. They explained that United lets their flight attendants interact with the customer, enjoy their job and they make you part of a family. They told us they would wait for business to get better and for United to ask them to come home!
Let's all work together to get out of this economic mess...work harder, be strong, stay calm and beyond everything - have a positive outlook of the future.
Sunday, October 26, 2008
On my flight I met this amazing woman - a Managing Partner Attorney of a large San Francisco based anti trust firm. Full of energy, life, great conversation and before long we found we had so much in common. She works hard, has one child, has been married to the same man for a long time and yet she still faces the negative comments about her life from her "so called" friends.
She referred to these comments as the "you gotta do what you gotta do" syndrome. Each time one of her neighbors or parents of her daughters friends ask her to join them for a cocktail party, any social event or something at the school when she couldn't make it, the friends would say the same thing - "there is always one" or "too bad you work so hard, but you gotta do what you gotta do." This is so frustrating. The comments are so lame - after all, she worked so hard to become a lawyer, build a practice, and still have a family - she did all of this because she wanted to, not that she "had" to.
Why are so many women enemies of so many women. Yes, ladies I mean "us." We can be each others worst enemies. Instead of being excited for your friend who is successful in their career while balancing their family, we act like they are being punished for what they enjoy. Just because someone has chosen to stay home and raise their children does not mean that those of us who chose to work should be made to feel bad. Everyone has choices in life....be happy for each other! I do get a bit worked up, when I hear some feedback on my story, my style of living, working and loving life. The other day I gave a speech to over 500 people....99% of the feedback was great - they loved my message, got motivated, inspired and wanted more...but there were a few people and I mean 3 that said I needed to get over myself - enough Novotny! Well I am over those people. Just because I am real and say it like it is - some people don't want to hear the truth - "they can't handle the truth." You get out of life what you put into it. Just because I love living on the road with little or no balance doesn't mean that I don't live a "balanced" life. I have a wonderful marriage, a fantastic relationship with my daughter and am very close to my parents and sister. How many people that live in the same city as their own family can say that? So for all of you that think "we the working women of today" do what we "gotta do" are right - we gotta live this life since we only get one chance. Enjoy it now so you have no regrets for tomorrow.... from Hong Kong my best wishes!
Wednesday, October 22, 2008
Sunday, September 28, 2008
Monday, September 1, 2008
Wednesday, August 20, 2008
Recently I was speaking to a large group about prospecting for new business and the response is always the same. "I just don't like to prospect." So knowing that the biggest craze in the media are reality shows, I put them into their own script. Teams were made up, names were created, T Shirts were designed, deadlines and quotas given and the race began. It was amazing to see the energy, excitement and passion around the "work." If that is what it takes, let's get racing to the finish line.
I am overwhelmed by so many people focusing so much on this "younger generation." The X'ers, the Y's and so forth - can't wait for the new name to come out! I too was a X'er once - a 30 year old that thought I knew everything and that my boss was too old to know what was "cool." Well several years later, and more experience under my belt - I now know that I learned a great deal over the years and the "older" bosses did know what they were talking about.
The reality here is that successful people and companies will always be about "A " performers out performing others on the team. It is what it is! Again - Reality! We can blog, podcast, email, facebook, play virtual reality games all we want, but the customers want to do business face to face, with the "A" performer. Are you one?
Friday, July 25, 2008
The reason I am writing about this is the attitudes I encountered during some of my issues this week on the road. On Wednesday evening - July 23rd O'hare had a lot of problems - a majority of flights were cancelled on all airlines due to bad storms on the East Coast and Hurricane Dolly in Texas. Oh well...we move on. Well not for everyone - I went to The Red Carpet Club and witnessed the most awful behavior from the well travel executives. Grown men yelling at the Red Carpet Associates - demanding things way beyond their control. Are you kidding me? So I did what I do best - made friends with the ladies at the counter and not only got my self a room (which they don't give for weather issues) but upgraded on my next flight.
Please understand me - I too get tired and cranky sometimes. But taking it out on the people that work for the airlines is crazy. Let's stop the airline bashing and recognize that without them, we don't travel!
Tuesday, July 8, 2008
I thought about this as I rode back toward my hotel. Then it dawned on me. People in general are really very nice - it is just hard sometimes to see everyone that way.
So today, I want you to stop and see the world through different eyes. Smile at the grumpiest person you meet today - whether at work, the bank, the store or on the airplane. Try it! Don't think that I am crazy. I have tried this the past few days, and I have gotten 100% compliance. Each grumpy person I look at and smile, ends up smiling back at me. Now I want you to be honest with yourself - you may have to look in the mirror and smile at yourself before you can try this on others.
You and I both know that the attitude you put into life reflects in the attitude you get from life. So today is the start of something special - YOU! Focus on yourself for a while. What makes you happy? What can you do differently at work? How can you face someone at work who is negative and let them know that you don't appreciate it? How can you change something at home to be more positive? And finally - when will you finally realize that it is all about YOU? You personally have the ability to make these changes. No one can make them for you. Start smiling, start laughing, start living and start today!
Tuesday, June 10, 2008
I think that sometimes people who know me think of this fast paced woman who travels all over the world, jetting in and out of cities, dining in fine restaurants and shopping at great boutiques. Well if that is how you picture me, you have never seen me in my cowboy boots, hat, and jeans sitting on top of our tractor. This is the life I chose, therefore I accept it everyday with a full heart.
How about you? Are you living your "right" life? Are you enjoying everyday, even through the tough times? Are you living someone's life? Are you afraid to make a decision to do it your way, because you think someone will stop you?
It is June - halfway through 2008 and it is time to live it fully. I believe so much in the potential of people. We all have the ability to do anything we want, regardless of our situation. So think about the next 6 months. What do you want to change? What do you want to improve? Set a plan, and stick with it and say no to anything that takes you off course. There are so many people in your life that will let you off the "hook." Don't let yourself off the "hook." Go for it with everything you've got, and you will be amazed at the results.
Thursday, May 8, 2008
If you are an aggressive business professional you are still very busy. Business happens when people make it happen! Are you making anything happen? If you are in sales, there has never been a more critical time to prospect for new business. In fact, let me take a few minutes and talk about the word "prospecting." I recently had a business associate say to me that he didn't like the word "prospecting." It made it seem too hard core salesmanship (ish) - I say forget that - without hunting for new business you will see a slow down faster than you can imagine.
Make no mistake about it - we have to look for new business. Call it what you want - but keep your eyes and ears open. I am in Toronto this week - beautiful spring weather in Canada - the trees are blooming, the flowers are just popping out and it is a perfect time for a fresh start. I am so excited about all the new opportunities out there - our business is growing, clients are asking for more every day - and there is not one challenge about any of this I can't handle.
Remember, this is the life we chose - therefore we must accept it. Enjoy each day and you will find so many people to enjoy it with. Have a great spring and make it a goal to live it to the fullest. You owe it to yourself, your company, your clients, your family and everyone around you. Thanks so much for reading!
Monday, March 24, 2008
I spent the week before Easter working with a great group of people from so many different backgrounds, and again it reminded me that regardless of culture, age or background - selling is selling and it makes no difference who you are or who you are selling to - know the details and focus on the customer. I think too many sales people continue to forget who really pays their check...it is the customer and without that customer there is no future.
We are entering the 2nd quarter of 2008 - boy time flies, but don't let the time fly by so fast that you forget to remember who is "king." The Client is and always will be!
Enjoy your week - focus - challenge yourself - prospect for new business - and never ever forget why you chose your life - Ignite your Fire....Cindy
Thursday, March 6, 2008
Jan 1, 2008 12:00 PM, With Editor Barbara Scofidio firstname.lastname@example.org
Who said that just because travel is a big part of life in this industry, it has to be so … painful?
Why can't we enjoy our business trips, make the most of our time away, and still stay connected to the ones we love? These were some of the questions posed by road warrior and speaker Cindy Novotny of Master Connection Associates, Rancho Santa Margarita, Calif., during a session at the Society of Incentive & Travel Executives' International Conference in Monterey, Calif., last month.
Not only is Cindy passionate about loving life on the road, but she can also hold her own against the best stand-up comedians out there. As we ring in 2008, it seems the perfect time to examine life on the road. I'm sure some of Cindy's ideas will inspire you, as they did me:
- Home is where you plug in your phone at the end of the day. No matter how short your stay, unpack everything, bring some items to make your hotel room cozy, and always check in with the people you love.
- Look for the humor in travel delays. Cindy was held up for hours at the airport on the way to the SITE meeting and had people in the lounge singing Christmas carols by the time she got on the plane! Check it Out
- Always see the sights when you visit a city, even if it's just a short cab ride. Taking the opportunity to check out a different place will keep your excitement about travel alive.
Bring your kids when you can. Traveling offers life lessons richer than any textbook. I took my 11-year-old daughter to the SITE meeting, and she was able to experience a part of the country that she had never seen and to catch a glimpse of my work life that she'll never forget.
- Stop beating up on yourself by thinking you're an inferior parent if you have to be away from your children. Cindy did an absolutely hilarious schtick about FedEx'ing cookies to her daughter's school from five-star hotels around the world. The fact is, some moms can make the cookies, and some have to buy them — and it really doesn't matter.
- Find a way to unload the household tasks you dislike so that when you are home, you can relax. You don't necessarily need money for that, as Cindy pointed out: She once bartered with a neighbor to clean her house, and in return she cooked that neighbor a meal each weekend.
Every once in a while, try to picture your life without your work. Do you really want that? And if you are unhappy, stop complaining and find another job! What will always resonate with me from Cindy's talk was that we only have one life, and the time to live it to the utmost is now!
I wish you a truly fulfilling 2008.
Cindy's book, Living Without Balance and Loving It, can be ordered online at http://www.masterconnection.com/ and www.amazon.com