Sunday, April 19, 2009

Consume the Luxury of Hanna's & Casa Bella!

Many of you know that Lefty and I are partners in a great restaurant ~ Hanna's. For 4 years we have been proud to help in selecting talent, working on menu's, handling conflict between employees and sharing in the passion of our partners Dave Hanna and Beth Coppini. Saturday night clients of ours from the UK flew over to visit us (MCA) and we took them to our restaurant for cocktails and dinner. This is always tricky when entertaining clients in the first place but even more so when you are treating them at your own restaurant.

We couldn't have been happier with our team and partners. Dave pulled out all the stops and Kat our server who has been with us for years blew our clients away. These top echelon clients dine at the finest restaurants in the world and couldn't believe the food, service and ambiance. These clients are more than customers to us ~ they are our friends and believe in true feedback. I know for a fact that they would tell us the truth, and the truth is that we are on the right track.

I love the hospitality industry, I love the hotels I work for and stay in, the restaurants I dine in and I love each and every employee in every one of these places. It is the real "authentic" person who can get up everyday in this environment and come to work with a smile on their face and a will to please and serve others that is unbelievable. Why can't everyone do this?

When my daughter was 12 years old, we built a new home in Coto de Caza. She was not happy to move from her house that she had lived in for a long time to a new house. We involved her in the design of the house and she named our new house "CASA BELLA." She created an ad campaign for the house called "Consume the Luxury of Casa Bella." She designed a story for each room with the tag line "Consume the Luxury of Casa Bella" on each story. She did this with zest, energy and a new found passion for her new home. Now everyone that enters our home sees her passion and work ~ and more importantly "Consumes the Luxury" of our passion for hospitality.

It amazes me how some people don't even care about those around them, whether in their family or with friends. So stop and think about the next time you are having friends or family over ~ let them feel your love, passion and desire to show them a good time. Apply this at work tomorrow. It only takes a few minutes to make people want to be around you. We are proud that our employees both at MCA and Hanna's like their jobs and their surroundings. Do you?

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