I have always been a big fan of Tom Peters and his recent blog on the 7 Step Path to Sustaining Success really says it all...
-You take care of the people.
-The people take care of the service.
-The service takes care of the customer.
-The customer takes care of the profit.
-The profit takes care of the re-investment.
-The re-investment takes care of the re-invention.
-The re-invention takes care of the future.
(And at every step the only measure is EXCELLENCE.)
Read this again and think about it carefully - it makes perfect sense. You live this every day, if you do your job right and take pride and care in the company you work for or own. A big, successful company takes care of their people which in turn creates happy people. Those happy people are now in charge of your clients and provide excellent service. That excellent services gives you an ecstatic customer base which makes them return and continues to build your profit. The more profit you make, the more you re-invest to make your company better and stronger for the years to come. That re-investment turns to innovation which leads you in to a successful future.
Practice these steps as you continue to think about the new year that is shortly upon us!
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