Monday, October 10, 2011

Be Careful When Business Gets Busier!

Wow you think to yourself. Just a few months ago business seemed slow. How would I find new business, how would I keep the clients I have? And overnight it happened - business turned around and you still have staffing levels of last year with less resources. Here are a few tips on how to handle a burst in business even when you are still short on resources:

1. Slow down and focus
2. Don't just raise prices without a candid conversation with your key clients
3. Create an internal process to handle inquiries/phones/RFP's
4. Don't lose the personal touch that your clients got used to during slower times
5. Remember as fast as business comes back it can go away - create a give and take with clients

We are dealing in a time when business flow is not constant. You need to prepare for the ups and downs without losing control. Time management is key at this point. How you manage your emails, proposals and follow up will separate you from your competition. Remember the average won't work - the middle of the road is the road to nowhere!

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