Monday, November 17, 2008

I love the smell of Jet Fuel In the Morning

So here we go again....great flight to Dublin, no issues and the city is beautiful. I was with Pam Jordan last week training in LA (which we are never together) and she mentioned this quote to me about smelling jet fuel in the is so true. When you live on the road, and at airports it is not the coffee you wake up to but the "jet fuel." So the traveling continues...

MCA just completed their first training in Nigeria, Africa and the client just emailed the results....a fabulous response to our sales and service training. MCA has made it into Africa in the most lucrative market there - we are so excited and IK from our team did an outstanding job.

I have received many comments from travelers regarding my blog on the flight attendants...many agree that the service from US based flight attendants needed work. I mentioned before that since my last blog about service United and American Airlines have upped the ante. The service I had on this flight to Dublin on American was fantastic. So my hats off to you - US based flight attendants that want to be known for spectacular service once again.

Sunday, November 9, 2008

Where has the Year Gone?

So it is November and I can't believe it. I just returned from Mexico City - great many great people and of course great food. On my way to Nashville, Wisconsin and then Dublin. I guess by the time Thanksgiving rolls around I will have spent more time out of the states than in them. So what about the future? Every one is looking at the economy and wondering - what is next? Here is my take on this. It always has been about hard work and doing the right things. Today it is no different. All of us who have money in the stock market remember past years when this happened as well. You could say - "oh not this bad." But there are plenty of facts to show, that yes this too has happened and this too will pass. The problem is that it won't be for a while and it will not be easy. That is the biggest problem. It will not be easy. So let's buckle down. Last month I talked about the United Flight Attendants from Asia that were laid off and how disappointed I was that the U.S. based flight attendants never treated us as well. Well I take it back. I flew back to LAX from Japan with an entire U.S. based crew and they were lovely. They talked about how bad they felt about the current layovers and they did everything in their power to make our journey wonderful. So, remember "you gotta do what you gotta do" well these ladies show they know how to do it. Congrats to United Airlines for getting it right.