Igniting the Fire

Someone Changed My Life...

2012-01-18T15:24:00.000-08:00

Life throws us so many curve balls and it is so easy to allow those down moments to send you into a downward spin. I keep a very positive attitude but there are those moments that I just feel like “Really, is there one more thing to throw my way.” That was until I met Kenny.

I recently boarded a flight from Orlando to LAX and like many of my long hauls I was not getting upgraded. I went into a minor pity pool, walked over to the bistro to get “a bite before the flight” and even that was messed up. I ordered quiche and some hummus and pita bread. I received two take away boxes thinking one was the quiche and the other was the hummus. I open the bigger box and there was my quiche with the hummus spread all over the quiche. Now who does that. Anyone knows that hummus doesn’t go on quiche – oh well, I ate away. I got out my United drink coupons planning on having a few red wines on my 6 hour “coach” flight home while I watched MoneyBall for the 5th time.

What I didn’t expect was to meet Kenny. Kenny was 11 days old and born perfectly normal. He and his mother were in a terrible car accident in Los Angeles and the doctors didn’t think Kenny would ever survive. His mother was determined to keep her son alive and she did – I met Kenny on his 35th birthday coming back from a trip to Disney World where he has celebrated every birthday since he was 10 years old. Kenny can’t speak, he is legally blind but can see some shapes and shadows. He can hear and makes gestures to respond to his mother. He is fed through a tube in his stomach and needs to be changed like a baby during our flight.

So how did I become so familiar with Kenny? I was waiting to board with the rest of the crazy, hurried, overworked and “I’m too cool for school” crowd when they called my name and asked to step up to the podium. Of course I immediately thought – “I’m getting upgraded after all.” Well that was not the case – I was called up because I had the seat next to Kenny and his mother and they wanted me to board first since I had the window, so that I could get settled while they assisted Kenny on board.

For the next 6 hours I sat with Kenny and his mother – I didn’t have one sip of wine, I didn’t watch the movie, I didn’t read one book or listen to music. I became friends with Kenny and his mom. A women that has more courage than most people I have met. Her ability to look life in the face and take it with every grain of salt was just amazing. That 6 hour flight gave me back what we sometimes lose in our busy days of “business.” It brought reality back to me about life, love and what any mother would do to save her child.

I will always remember Kenny. He will never remember me, but that is ok, because in many ways Kenny, without knowing, is changing the lives of others.

Holiday Spirit is Everywhere!

2011-12-22T06:24:00.000-08:00

As a sit in my office very early on this morning of December 22, 2011 I can't help reflecting on this past year and what it means to finally take a breath and celebrate joy. It doesn't matter what religion you are, you should have the ability to take a minute, slow down and learn to appreciate your blessings. I have no time for "bah humbug" or those who feel it necessary to take the spirit out of this holiday. I am receiving cards from friends all over the world that celebrate this holiday even though they may not be Christian. How hard is it to let others enjoy their "time?" How difficult is it to have some quiet peace on earth? It shouldn't be hard at all if you could for one minute think of others instead of yourselves.

As business slows downs for at least a few days try and collect your thoughts, organize your life for 2012 and be at peace. Look at all the problems you could have, deal with the ones you do have and decide to change the ones you can. I am a firm believer in re-booting for the next year. It helps me prioritize, organize and finalize my 2011 to move steadily into 2012.

So let's get ready for a splendid new year and remember "if you can't sleep, just count your blessings instead of sheep!"

Tom Peter's 7 Step Path to Sustaining Success & Cindy's Twist on This!

2011-12-12T11:19:00.000-08:00

I have always been a big fan of Tom Peters and his recent blog on the 7 Step Path to Sustaining Success really says it all...
-You take care of the people.
-The people take care of the service.
-The service takes care of the customer.
-The customer takes care of the profit.
-The profit takes care of the re-investment.
-The re-investment takes care of the re-invention.
-The re-invention takes care of the future.
(And at every step the only measure is EXCELLENCE.)

Read this again and think about it carefully - it makes perfect sense. You live this every day, if you do your job right and take pride and care in the company you work for or own. A big, successful company takes care of their people which in turn creates happy people. Those happy people are now in charge of your clients and provide excellent service. That excellent services gives you an ecstatic customer base which makes them return and continues to build your profit. The more profit you make, the more you re-invest to make your company better and stronger for the years to come. That re-investment turns to innovation which leads you in to a successful future.

Practice these steps as you continue to think about the new year that is shortly upon us!

End the Year with Positivity & Teamwork!

2011-12-08T16:09:00.000-08:00

This week, my team focused a lot on teamwork and being positive in the workplace. Yes, yes - we all say this and talk about this a lot - but do you actually act on it? I know that as tired as I am sometimes, I don't always have the most upbeat attitude but I will say, I do try my ABSOLUTE best every single day. Now, it's your turn and my team's turn. I will tell my daughter all the time when I call her - let's be a little more positive Jess! Sometimes, she gets annoyed with me by saying that - but later, she thanks me because just smiling will make you feel better. TRY IT. A successful team cannot operate with negative vibes and attitudes - bottom line. As hard as it can be, don't bring the drama to work with you; not only doesn't it make your day less productive - it weakens your team players. End this year on a positive note and make your goals strong for a SUCCESSFUL 2012!

The CEO or Team Leader is Ultimately Responsible!

2011-11-14T08:29:00.000-08:00

The time has come to call out the great leaders and the ones that are just sailing along. I think about what has happened recently with some businesses and wonder how many leaders have looked the other way because of "their friend" that works for them or the fact that if they hold people accountable then someone might blow the whistle on them.

How can any business owner, CEO or team leader not walk the talk every day? Why is it too difficult for leadership to be authentic, have integrity, embrace teamwork and empowerment? Simple...too many people are hiding behind the fallacy of what actually got them to this point.

Don't hide - speak up, shout from the rooftops and take charge of your destiny now or someone else will. You have very few chances these days to make a difference - today is your chance!

Be Careful When Business Gets Busier!

2011-10-10T01:26:00.000-07:00

Wow you think to yourself. Just a few months ago business seemed slow. How would I find new business, how would I keep the clients I have? And overnight it happened - business turned around and you still have staffing levels of last year with less resources. Here are a few tips on how to handle a burst in business even when you are still short on resources:

1. Slow down and focus
2. Don't just raise prices without a candid conversation with your key clients
3. Create an internal process to handle inquiries/phones/RFP's
4. Don't lose the personal touch that your clients got used to during slower times
5. Remember as fast as business comes back it can go away - create a give and take with clients

We are dealing in a time when business flow is not constant. You need to prepare for the ups and downs without losing control. Time management is key at this point. How you manage your emails, proposals and follow up will separate you from your competition. Remember the average won't work - the middle of the road is the road to nowhere!

Let's Take It Up a Notch for Q4!

2011-10-05T01:34:00.000-07:00

Where did 2011 go?!
As we have entered our last quarter this week, it is so important to raise the bar in the last months of the year. Because the year has flown by and things, for most, have been very busy - it can be very easy to relax and take the slow road through the holidays and onto 2012.
STOP RIGHT THERE!

Don't crash your creativity. I built my business on my creative spirit and that lives through my entire team. Creativity is the core of innovation. Begin to start thinking more creative today. Start this creativity course of action:
1. Change up your office environment.
2. Change your Outlook background and colors!
3. Start your day earlier and spend 15-30 minutes reading something - newspaper, online articles, a book or magazine.
4. Stand up during your calls and ALWAYS during your morning lineup.
5. Change where you go to lunch.
6. Get outside your comfort zone, where a different color to work today. (I know we all wear black, black, black!)

*Keep it fresh, keep it simple and never settle for ordinary!

Changing Face

2011-09-27T04:19:00.000-07:00

How often are you looking at a brand name nowadays and notice that their brand image has changed? It is happening all the time, all over the globe. Companies are having to re-shape their organizations, create new images, messages and products - this isn't easy to do. Customers are no longer loyal to certain brands and can be quite picky when it comes to choosing where they want to shop, what kind of car to buy or what hotel to stay in.

These brands have recently changed their "face" -
-Starbucks: with store closures, menu refresh and a new logo, Starbucks has seen rising sales in 2011, after being down for 2 years.
-Walmart: with a new logo, renovated stores & new merchanidise with celebrity designers, Walmart is getting the kick they needed!
-Polaroid: this beloved brand from years and years ago has re-surfaced and has been brought back with Lady Gaga as their creative director!
-Holiday Inn: with a new look and comfier beds, 3,000 hotels have increased their revenue by 5%!
-Old Spice: this "old" brand was rebord with a new look, smell and their image focused on a younger generation
-Lincoln: the old "Lincoln TownCar" has received an image makeover to appeal to younger, wealthier customers.

These are just a few examples from the recent issue of Fast Company. You cannot remain stagnant - everyone is constantly changing nowadays and it is important to continuously be looking at your brand and "face" :)

Novo-nomics!

2011-09-19T15:38:00.000-07:00

My new invention: "Novo-nomics" (you've heard of Reaganomics!)

Business is coming back! We all can see this. Things may not be up to where there were in 2006-2007, but we're getting busier, hotels are filling up and the demand is increasing.

It is time to start stimulating the economy again. You can do your part too - we must keep going. With Novo-nomics, you must spend money, whether it's a lot or just a little. Doesn't have to be frivolous spending, but we have to get back out there and keep the cycle going. If we continue cutting back too much, we will never survive.

Take this new approach and incorporate into your business and your personal life! We must keep America running strong!

The Art of Focus

2011-08-31T14:46:00.000-07:00

How many times today, yesterday, in the past weeks and month have you said, "I really need to sit down and focus today." We all say it far too much and have a real issue with actually TRULY focusing on the task at hand. This results in decreased productivity and overall poor efficiency for you and your team.

Too many people start things, lose focus and never get back to finishing them. Yes, we get it - things come up, the phone rings, you get 1,000 emails in one day. But, believe me, I spend my life on the road and you have to learn to live with no balance sometimes and continued to stay on the track in the midst of something we call, life...

This is why people have a hard time in business - they open a new restaurant or store but the dreams and FOCUS that got them to that point in the first place are never realized because of the lost focus.

Do not lose focus on your dreams and goals. Set some for yourself this week and actually follow through with them. You will be amazed at the outcome...

Change or Chance?

2011-08-17T17:53:00.000-07:00

The other day I was sitting on a plane (of course) and listening to the flight attendants talk about their lives. One began telling the story of how she was constantly uprooted from her home and moved to different cities because of her dads job. This she said is why I have had such a tough time in life! She explained that she was living in Newport Beach, California when her dad got transferred to Indiana and it was terrible. The "farm people", the "uncool people", "ugly clothes", and on and on!

At that point I couldn't take it and spoke up (as I would). I was sitting in row 1 so I was practically in their conversation. I said to the flight attendant, "oh I know what you mean, my dad was transferred so much that I went to 10 different schools and moved all over the country, including Indiana." She smiled and said "oh so you know what I mean." I replied with "no I don't, I had a great experience traveling all over the country, meeting new people, going to new schools and learning to fit in to my next home." You can only imagine the look on her face.

What is wrong today is that too many people want a certain life to fit into their plans and make it perfect. Well I have news for anyone that wants it to just work your way - it won't. Life throws us curves everyday and your ability to handle those curve balls is what gives you character.

I am writing this as I sit on my beautiful porch of our cottage in Northern Michigan. I remember growing up in Michigan (down state as they call it) and getting so excited each summer for our trip "up north." It was the same for many years - our vacation was always in Grand Haven, Michigan staying in my grandparents travel trailer until my dad started us sailing. Each year we would load up the boat and head "north." The weather was unpredictable, some ports were more fun than others and depending on which friend we brought with us the company was sometimes better than others. But what we did have was our family - my mom, dad and sister and me. We were a team and learned how to have fun in rain, sleet and sun.

I believe this came from our life moving around. My dad's career kept us on the move, he would get promoted and off we would go. I always remember how he would come home and tell us that we were moving - first he would say "I have some good news and some other news." Not bad news, just other news and we knew. I would get so excited - a new room, new friends and a new outlook on life.

I know that my idyllic life on the porch of my cottage won't last all year. I too have to go back to work and re-enter "real life." But for now I will always remember that change is good because it gives you a chance to find yourself in a new way.

FOCUS & De-Clutter!

2011-07-27T10:34:00.000-07:00

Can you believe it is the last week in July, already?!

Time is flying by and I bet you all can feel it. Where do the days, weeks, and months go? As we are gearing in for the last portion of the summer, it is time to get truly focused for the fall and close out the year with a bang!

Today, you need to clean up your desk, go through your files, finally look at the emails that have been sitting in your inbox and CLEAN THE CLUTTER. Clutter bogs you down and does not make your work days run smooth. Ya, yaaaa - everyone says that. But, this time you should listen and actually do something to make your life easier and more efficient. Having mental clutter will destroy you. Focus on one thing at a time - by doing that, your business will thrive.

You have to go out and fight for your business - there is no such thing as loyal customers anymore. You have to continue making a difference, pushing the envelope and say that you will INTENTIONALLY do something to make a difference today.

What is your story? If you don't have one, go ahead and create one today!

Bust a Boss!

2011-07-13T10:43:00.001-07:00

Attention - Attention! Listen to me loud and clear if you are a manager or leader of any kind. Your role as a "boss" is the most important role other than being a parent, spouse, friend, daughter or son. Your influence on those you manage will affect them forever! Years ago when I started my business I had so many people confide in me regarding poor leadership, I felt a need to do something about it. Fix the world! Let's just say I was young and thought I could change everyone. To this day, I still hear "off the record" from many people searching for advice about their "boss." I created a 800# back in 1990 called "Bust a Boss" which was similar to a "hotline" that would tattle on bad bosses and then I would try and follow up with their Human Resources Department and try to help with coaching on these individuals. Within just days I received so many calls about bad bosses that I had to shut it down because I couldn't possibly handle the volume.

Well fast forward - we are a much bigger company now and have the ability to provide a lot of executive coaching around the world. There are many individuals that are in the personal coaching arena but have never really managed people, they just got certified in coaching.

We are different, we not only have certified coaches on our team, each of these people have managed teams and have been very successful. Are you a boss who needs feedback and coaching? Do your people talk to you, open up to you and seek your advice and direction?

Or are you the boss who everyone avoids, goes around you for advice, tells you what you want to hear and overall wishes they didn't work for you?

So here I go again. Bust a Boss is alive and kicking. If you have an issue that you would like help on just simply email us at BustaBoss@masterconnection.com and we will take it from there. Remember trying to "throw some one under the bus" will be dismissed immediately. We are about authentic coaching and helping everyone get better.

Road Warriors Ignore Road Rage!

2011-06-29T14:07:00.000-07:00

So you travel a lot...so what! Any successful person who lives on the road for business knows that the way to make more money is to get out there and see more customers. So why when the rains of heaven pour down on New York City last week does every grown professional adult that I run in to go crazy at the airport?

So if you haven't read my book Living with No Balance and Loving It, here are some tips to keep you calm during the hectic dog days of summer travel.

1. Summer storms are worse than winter storms. The lightening and tornadoes keep planes on the ground so - get real with your technology - make sure your mobile office is really set up for travel. I can't tell you how many people I had to lend my power cords to at the Red Carpet Club because they "were only traveling for a day so they didn't think they need to charge anything." Are you kidding. Always be prepared to charge your phone, computer, iPad and anything else you need charged - maybe yourself!

2. Pack smart! Your business suit is not fun to set around in at the airport - either change before getting to the airport or travel with a change of clothes....it is not fun eating your pizza on the floor of the airport in your Armani suit.

3. Bring entertainment - download the latest episodes of your favorite HBO series, use your ebooks to browse magazines and articles so that you can pretend you are having fun.

4. Most importantly have fun. Many of the airports have upgraded their bars, restaurants and shops. Pull up a bar stool and order your favorite drink and make some new friends. Remember to lose the attitude because you are not alone in the misery of travel - everyone you meet at the airport is in the same boat so enjoy it and carry on!

The US Open Shows a Sign of a True Professional

2011-06-22T04:22:00.000-07:00

For those of you who have been following my blog in the last year, know that I attended all 4 golf majors last season and have become quite a golf connoisseur, like my husband and daughter.

So far 2011, my family hit The Masters and Lefty (my husband) just attended the US Open at Congressional in DC. He spent the entire week, staying at the player's hotel - conversating and relaxing with some of golf's finest. One of these players, was Rory McIlroy who just won his first major yesterday at 22 years old.

On Thursday afternoon, Lefty was hanging out in the player's club room after most of the players had just completed their first round of the 2011 US Open. Lefty was sitting at a table and Rory came up and sat down next to him and started a conversation. Now, think about this - this 'kid' is LEADING the US Open, 22 years old and is going to sit down at a table of strangers for some casual conversation. I know many senior sales people in business and senior players on the tour that would not do what Rory did.

After introducing himself to Rory, Lefty told Rory that his (Rory's) sponsor, Jumeirah is one of our luxury customers as well. Rory was so enthused and started asking him all kinds of questions about what we do in business and how we got in this business, etc. It was incredible, Rory is leading the US Open and is excited to have a full conversation about something other than himself. Remember, he had a lot on his mind. In the lead, pressure all around him and yet totally engaged in others and soaking up all the opportunities of playing in this unbelievable tournament.

So what is my take away? What has happened in business today where some people make it to the top (or what they think is the top)and forget those around them. There are so many people who don't return calls for months even years and then when they need something you are the first person they call. How about your team, your company and your clients. Most people care about those in a different order - clients first because they pay me, but forget about the team that supports them in order to get those clients and make their commission.

Time will tell what type of person you will be remembered as. Are you the person who is giving of your time, ideas, solutions and partnerships or are the person who only cares about yourself and what you will benefit from each interaction.

Good guys do finish first and Rory has shown that a winning golfer can be relaxed, fun, professional and shows that to the fans who support him because he knows that is why there are golf tournaments in the first place.

My Friends, It's Truly a Luxe World!

2011-06-08T13:32:00.001-07:00

No matter where you live, where you came from & how much money you make - you can enjoy a luxury lifestyle, because the word luxury can be made into any way you want it. Luxury to some may be designer bags & clothes and extravagant trips to far away destinations or to others maybe it's a small town feel of bike riding, popsicles, spending time with family and going tubing down the river for a summer vacation.

What my point is, is that luxury, no matter what "kind" should not be shunned upon for any reason and NO ONE should have to apologize for hosting events or parties for the luxury industry.

I spoke at an event last week in San Diego: Engage!11, which is a luxury wedding event put on by two incredible women, Rebecca Grinnals & Kathryn Arce for all luxury wedding professionals - and what a spectacular event this was. The colors were "noir, cream, & crimson" and it was done to THE NINES. Splendid set up, divine speakers, dolled up parties, exquisite decorative items, you name it - they had it!

While my team and I were there, we were speaking with numerous people in the luxury industry and they were all saying the same thing - why should we apologize for hosting luxury events? Business is coming back and there are still consumers out there that want luxury goods and services. They kept saying, we are employed in this industry to provide the best of the best and work our tails off everyday to provide these people with the most outrageous experiences ever - why should we apologize?!

They are right, luxury isn't saving lives by any mean, but everyone has their own role in this world. One of them put it into this perspective for me: I am putting on weddings for people in the luxury market that are working hard to maintain a comfortable life and then there are some that are just born into wealth and maintain that. But in retrospect, they explained that they work with people that work hard and want to have nice things and desire to be on top one day. Doesn't everyone?!

So, next time you see something with "luxury" plastered on the label, don't be discouraged or think that luxury means the same thing to everyone - get motivated, inspired & engaged!

The Traveling Blanket Saga

2011-06-01T14:48:00.000-07:00

Many of you saw on my Facebook a few weeks ago about "my traveling blanket." Being as I'm such a positive and happy person all the time, you probably thought it was some cute story about how my daughter made me a traveling blanket or something - NO! It is a terrible story of bad customer service and how customer service is downsizing across the globe and how once again, it always happens to me.

I was flying on United Airlines on that day a few weeks ago, coming home in my first class seat from Washington DC. I'm flying first class because I had flown over 100,000 miles in the first half of the year. Yes, I know, scary. So, as you all know I'm exhausted from my trip and need to get my 5 hours rest in on this flight because the next day I'm doing it all over again.

I have griped about a lot of airlines on my blog because #1, I live on them and also because I simply do not understand how downright bad most of them treat you as a PAYING customer in a service industry. Well obviously United is cutting costs and ultimately beginning to screw every passenger, one by one.

Let's go back - I am putting my "wheelie" in the overhead compartment and I sit down to get wrapped up in my blanket and catch some Zzz's. As I open my blanket up, I realize that it barely covers my body and think to myself if I have the kid's size or something... NOPE. I look around me and people are getting their blankets out and they are all HUGE ones. Am I seriously the only person that has the small blanket? I ask the flight attendant, because at this point, I'm OTT (over the top). "I'm sorry Ma'am, I know that United is changing the blankets to cut costs on these aircrafts and maybe they are doing a "slow transition." A SLOW TRANSITION? No, you are downsizing your customer service one blanket at a time and I'm the one sitting here with the kid's blanket when every one else has the big ones. Of course there were no extras and none in Coach because God forbid anyone catch Sars or the Bird Flu. I stole the girl's blanket next to me when we landed, so I could take both of them home, lay them out on my floor and show to you all that I am FAR from kidding. Look at the right of my blog and see for yourself.

Needless to say, another letter will go in the mail to United and I'll rant and rave and a measley 10,000 miles will be awarded in my account - YIPEE. When is it going to stop?!

Let Cindy Do It – Circa 1979 Gaslight Clubs, Inc. - Chicago, Illinois

2011-05-13T10:00:00.001-07:00

I was in our conference room the other day on a call and looked up and took a really good look at some of my past – pictures speak a thousand words and the “Let Cindy Do It” poster that has been framed and in our office for 23 years brought it all back to life for me.

I have been in this business my entire career and that career has taken me from running night clubs in Chicago and NYC to the hotel industry where I then started my own company in 1989. I think back and how the years have just flown. But have they? It has been a lot of hard work, lots of travel and nights away from home, constantly being pulled in several directions and yet I am here to tell the story.

I wouldn’t change anything as I look back. I will always be a big believer in hard work and going the extra mile. This business of running out of the office at 5:00pm because your “shift” is over has never been my mantra, regardless of what job I had or what I was being paid. I worked hard, got my work finished and then left for the day – ok, call it what you want but it was good, honest work and is the reason I am where I am today.

I am starting my second book on Living with No Balance and Loving It. I am writing it for all the young people who are entering a work force that is not all that easy. I am writing for the generation that is so concerned with balance – I am writing for YOU!

Please know that I will always be proud of the balance I do have – a great family, great relationships with my husband, daughter, my parents and my sister’s family and I will never regret the hard work I put in to get us to this point.
Challenge me, argue with me and show me how anyone is better off by working less and trying to become successful. It doesn’t happen with star athletes, performers, business owners, doctors, lawyers or teachers. As an example, the other day I was having a mani/pedi and seated next to me was a teacher grading her students work. I said to her how much I admire teachers and how much work they have to do at home like grading assignments. She looked up at me and said with a smile on her face – “I do this work because I love my job, I love my kids and I love education.” Enough said. I couldn’t agree more with her. I do this because I love my industry, I love my clients and their business and I love the employees on my team that make it all happen and I love the fact that my hard work will take care of the family that I love and that depends on me.

So if you don’t want to work that hard, no problem – Let Cindy Do It for YOU!

How to Dress French

2011-04-20T15:20:00.000-07:00

Such fun thoughts for Spring & Summer shopping!

-Better a genuine straw bag than a fake luxury label. Counterfeit is counterfashion!

-Jeans are never too risky; they’re a little like salt – they go with everything!

-The little black dress is not simply an item of clothing, it’s a concept. It’s abstract, universal – which means there’s one that’s perfect for everyone.

-Never, ever buckle the belt properly like a good little girl. Tie it in front or behind with the buckle hanging loose. Unobtrusive fashion statements like this…are very, very Parisian.

-Push back or roll up the sleeves – the ultimate ‘easy chic’ statement. Even better when the lining’s a different color.

The Masters!

2011-04-12T08:01:00.001-07:00

As many of you know - in the past year, I have become quite the golf aficionado! This past week I attended The Masters Golf Invitational in Augusta, Georgia. What an experience and class act event.

As a difference in many industries and companies, these employees were actually excited to be working there and passionate about making every attendee's experience an unforgettable one. With proper etiquette while interacting with guests, exquisite customer service and an overall feeling of well-being while being there, makes this event one of the best in the world.

Because traveling around the world and driving customer service values is a huge part of my life - I wanted to share how unbelievable the experience is.

Another obvious aspect of the event, is the golf - ha! I attended all 3 practice rounds and really got to see the golfers up close and personal. I watched them practice with their coaches and analyze their intense concentration while putting. I believe that this determination, concentration and hard work should be put into all of our daily tasks and jobs. Every week these men play, their number one goal is to win...and in your job on a weekly basis, your ultimate goal should be to WIN too...

Travel Needs a Makeover!

2011-03-28T20:23:00.001-07:00

Whatever happened to the days of getting excited about traveling to faraway places and lands of the un-discovered? Even if you are only traveling within the US, there are cities to be visited, museums to see and in my case fabulous new restaurants to discover. But this part of life has lost its luster and shine, and personally I intend to bring it back.
A travel consultant used to be able to make things happen, but the airlines, hotels and even the destination is making it more difficult for a travel “agent” to make a difference. Don’t get me wrong, there will always be the need for the travel consultant who is a specialist in certain cities, countries, cruises and faraway destinations. But confirming a coach seat is not what I need a travel consultant for – that is what an agent does and I can do that myself. So where does that leave the industry?
If you are a travel agent you should get ready for a major shakeup. Do you deliver exceptional service everyday in every way, or are you just in the business so that you can personally make connections and travel the world? Do you put yourself in the shoes of your corporate traveler or are you only concerned with their holiday plans? Travel search is getting easier and cooler by the minute and to survive and thrive an agent needs to become a consultant who can deliver results.
Look at the sites out there that travel consumers are using every day:
• Tripit.com
• Flymuch.com
• Nileguide.com
• Seatguru by Tripadvisor.com
The OTA’s (on line travel agents) are fighting with airlines, airlines are trying to make customers go direct, and in the meantime, the real road warrior like me is stuck in the middle seat – COACH! I have had it and I will figure out how to beat them at their own game. I currently sat next to a guy on a flight to Sydney who used “HIPMUNK” to book his ticket – great price and a better seat than me. Then of course there is Kayak which also searches for the best deals. Now I have never been a fan of the D.I.Y. world but if my travel agent is not being empowered to help me get better flights than what am I to do?
So here is my idea – if I were a travel agent – I would immediately become a true “travel consultant” and I would use all tools and resources available so that I could provide my customers with the most up to the minute information (not just what the major airlines feed me) but what millions of D.I.Y. “ers” are using and searching with to find a better deal, better seat and a better route. When a person like me who has over 4 million miles on United Airlines and over 3 million miles on American Airlines is seated for a 14 hour flight in coach, in a middle seat and the guy next to her paid half of what I paid there is something wrong.
Listen up everyone – start using all the resources available to you to travel the globe. Don’t let all the negative press about the airlines and travel stop you from seeing the world. It is amazing where we live and how sad not to explore it. I am truly an explorer – I love to see new horizons, try new food, visit ruins of faraway lands and I won’t let my middle seat to Sydney from St. Petersburg ruin it for me.

My Love for Russia!

2011-03-24T06:43:00.000-07:00

Oh Dr. Zhivago!

Let me just tell you that I have traveled around this world, many, many times and I finally landed in an unknown place - St. Petersberg, Russia. Just as I pictured it and breathtaking. Let me share!

Russian Cuisine – let’s have a party and celebrate this great history of food and “vodka!” So I arrive in St. Petersburg to work and knowing that this was my first trip to Russia I was so excited to see what I have only read about in books or watched in movies. I was thrilled to find the hidden gems that make up this vibrant city. For those that know me, I have always been a big fan of “vodka.” Dirty martinis have been among my favorite – but now – I am all about the chilled shot glass with the Russian Standard Vodka with eggs and caviar.

Let's talk about the beautiful architecture: The Church of Our Savior on The Spilled Blood is just magnificent Walking through the city on a cold, snowy day just conjures up images in your mind of years gone by. This marvelous Russian-style church was built on the spot where Emperor Alexander II was assassinated in March 1881. After assuming power in 1855 in the wake of Russia’s disastrous defeat in the Crimean war against Britain, France and Turkey, Alexander II initiated a number of reforms. In 1861 he freed the Russian serfs (peasants, who were almost enslaved to their owners) from their ties to their masters and undertook a rigorous program of military, judicial and urban reforms, never before attempted in Russia.

However, during the second half of his reign Alexander II grew wary of the dangers of his system of reforms, having only barely survived a series of attempts on his life, including an explosion in the Winter Palace and the derailment of a train. Alexander II was finally assassinated in 1881 by a group of revolutionaries, who threw a bomb at his royal carriage. The decision was taken to build a church on the spot where the Emperor was mortally wounded. The church was built between 1883 and 1907 and was officially called the Resurrection of Christ Church (a.k.a. The Church of Our Savior on Spilled Blood ). The construction of the church was almost entirely funded by the Imperial family and thousands of private donators. The church was closed for services in the 1930s, when the Bolsheviks went on an offensive against religion and destroyed churches all over the country. It remained closed and under restoration for over 30 years and was finally re-opened in 1997 in all its dazzling former glory. The view of the church from Nevsky Prospekt (the main street in St. Petersburg) is absolutely breathtaking.

Needless to say, I am ready for my return!

Customers Wanting More!

2011-03-22T08:25:00.000-07:00

Service is about attention to detail. Whether it is Five Star Dining or a hotel – it doesn’t matter how much you pay if you do not get the small attention to detail. The amount of travelers out there today is amazing – the crunch is coming to an end and people are paying to fly business or first class, stay in luxury hotels and wait in line at luxury boutiques. I am not talking about millionaires, I am talking about everyday people that are back to enjoying life – BUT ….. with that said – you better be prepared to treat them so well they will return for more. Does every employee on your team know how important the guest is – does everyone smile, call people by names or….do they treat their customer as a nuisance? I am beginning to find nicer people out there traveling – not necessarily working in the service business but the travelers – they have made a conscious choice to get out, get on a plane and travel. They want to be treated well.

Just watch this latest video on some of the guests that are traveling but not necessarily in the luxury world – remember we have to know our customers.

http://www.youtube.com/watch?v=Os5SZ0F88i0

Tiger vs. Cindy

2011-03-16T10:44:00.000-07:00

My husband and daughter are really into golf and over the past year, I myself have become a pretty big fan. As I was watching a tournament on my ONE "off day" in the month of March with Lefty a few weekends ago and I started thinking about some things. I began to relay the actions of certain golfers to the hospitality industry.

I will tell you this: I am not a fan of Tiger Woods, for numerous reasons (email me if you want to know why) and I started watching his swagger. That swagger that has recently started coming back now that his melancholy, "I'm Sorry" stunt is over. Before Tiger got caught, he was on the top of his game, living the life. Yet, not a gentleman on the course or off the course and became too big for his britches. He never appreciated one fan, signed an autograph, smiled for a picture with a 7 year old aspiring golfer. Tiger began to falter on the basics in life - having that integrity and demeanor of a true athlete. Spitting on the course, swearing when hits a bad shot on live TV, throwing clubs, or having his caddie, "Stevie" call a class act golfer like Phil Mickelson, some obscene names is not going to get you very far and for the remainder of 2010 and now into 2011, he is winless and it will stay that way. Karma is a funny thing.

I began to think that Tiger is like one of those sales people that makes their sales goal one time and thinks they're senior. Or that speaker that gives one speech and gets a standing ovation and thinks, "That's it, I've made it - I am the best." Every single time I go on stage I am nervous, but humble and sincere enough to say my piece and move on to the next one. You are never bigger than you think you are. Remember that - and call Tiger and let him know too.

Take some time to think!

2011-02-24T07:05:00.000-08:00

I recently read the book "The Way We are Working, Isn't Working! by Tony Schwartz and it reconfirmed my whole theory about living without balance and loving it. Although Tony goes into much more detail about health, exercise and diet, he does say that the most productive people work in high energy bursts of time for shorter periods and then step away to think, relax and re-charge.

Every time I am speaking to sales professionals and their leaders I always emphasize how critical it is to jump on the phone for one hour of prospecting and then off again to return calls, check email and even take a quick walk outside to get a breath of fresh air. It is not about locking yourself in a room and pounding out hours of prospecting calls.

This also relates to the theory "work hard, play hard." I have often been critized that I am a work alcoholic because of my tough travel schedule. Again, I would argue that I have more balance in my life than the executives that are sitting in their offices for hours upon hours getting home after their family has had dinner and there is no time left except to fall asleep and start all over again.

My travel schedule has allowed me to spend more time with my family. Even when my daughter was young I took her out of school and allowed her to travel for a week with me. She had my full attention and we saw the world together. Now that she is out of college and working for me, she still gets to spend time on the road with me. My husband, Lefty has been traveling with me extensively for many years, thus giving us more time to talk about both work and our lives.

Even the most successful musicians, artists, and athletes practice in short bursts of time, giving them the ability to keep going and practice more than the ones who take hours upon hours of practice but don't step away to clear their minds and re-energize.

I am currently spending a week in Breckenridge skiing and clearing my mind. I do this every February for that same reason. The rush of the holidays are over, January is always a busy kick off month with a lot of travel and prep meetings for the year. It can seem overwhelming unless you take time to step out of the race and focus on what is important and what isn't.

I challenge you to step out of the race for at least a few hours - put that Blackberry or iPhone down and really think - think about your goals, what is important to you that you have ignored, your diet, your health and your future.

Sine Metu ~ Without Fear!

2011-02-14T04:58:00.000-08:00

The history of John Jameson and Irish whiskey is a great story as it relates to tough times today! If you have never traveled to Dublin that is ok, as I will take you on a journey of what it takes to succeed during tough times and what you can learn from this historic entrepreneur. So relax with a shot of Jameson (neat –no ice or mix) and relate my thoughts to the future of your business.
October 5, 1740 on a bright sunny day, a legend was born and the history of whiskey making began. Many people think that John was born in Ireland (after all it is Irish Whiskey), but he was born in Scotland and became more Irish than the locals in his quest to make the best whiskey in the world.
Although Jack Daniels is the most sold whiskey in the world, Jameson Irish whiskey is by far some of the best whiskey in the world.
Sine Metu – Without Fear is the family motto and the crest of John Jameson Irish Whiskey. His bravery of battling pirates on the high seas as he sailed to Ireland in search of his quest to make his mark on Irish Whiskey was a test of strength. Remember the Irish already had become known as the leaders in Whiskey making before John Jameson ever was heard of. Then he comes with a vision to make it better – Sine Metu!
Just like business today, the most important part of building and leading a successful business is about quality, best ingredients, best people and commitment. He worked with farmers to grow the finest barley and bought the finest wood barrels to mature his whiskey. He was competing with Guinness who also was buying up all the barley, so John gave farmers the best seeds to grow the finest barley for him and purchased it in advance to beat Guinness to the harvest so he wouldn’t lose out to the big beer maker.
Keep in mind that he went against the norm, fought the average and challenged status quo ~ not very popular with the competition. – Sine Metu!
Again, if you are not familiar with whiskey making, it is fun to know that in the late 18th century, whiskey was distilled twice like it was in Scotland. That is ok, if you are fine with just a double distilled whiskey, but John Jameson was not happy with that. He decided to go for a third distillation, as he found it made the whiskey that much smoother. He even kept trying, four and five times but could never perfect the taste past 3 times.
He created all this in a single distillery on Bow Street in Dublin. Stored all the barley, triple distilled and hosted all the best parties in Dublin at the distillery. Today, even in Cork The Irish Distillers Group (Jameson joined forces with rivals Powers to distill the best whiskey in the world) work this same way. Although there is much more technology, much of how the original whiskey was made is still the foundation of today’s whiskey making is the same.
It was great to work for John Jameson. He paid the best wage for the best talent, gave them great working conditions and even sat down for a nice drink of whiskey at the end of the day with the employees. If you think about our world today, we have to watch reality television about under cover bosses, read books about employee engagement and if you treat your employees right, they will treat your customers and business better. John Jameson was way ahead of his time. I am a firm believer that we can learn so much from history on how to create our future. To this day you will notice on a bottle of Jameson next to John Jameson’s signature 2 men balancing a barrel, just another tribute to his employees, symbolizing the passionate and committed ladies and gentlemen that made Jameson Whiskey the best! The men that worked on the barrels were called Coopers and each of them were given nicknames that have gone down in history. It is said that John Jameson’s nickname was “Glorious John” because he threw such great parties that when he would walk into the room, he would ask his guests how they were enjoying their evening and the response was always “Glorious John Glorious!”
My visit to the Brazen Head in Dublin (the oldest pub in Dublin) gave me another look at how smart John was. He would take his whiskey to the Brazen Head and ask customers to try it (market research of yesterday). He would get feedback and continued to perfect his whiskey – everyone would know to ask for a “jimmie” because it was Irish and the best.
Success does not come easily, and John and his sons kept the tradition of quality, commitment and loyalty alive just as “Glorious John Jameson” envisioned his future.
What are you doing to drive success in your business? How do you engage with your employees and customers? Yes, it has been a tough 18 months, but history has shown us that if you work hard (really work), strive to be the best and take a risk – you will not only survive but thrive ~ – Sine Metu!

A True Gem of The South - Van Michael Salons

2011-02-10T12:16:00.000-08:00

It all started 27 years ago with 2 brothers in Georgia trying to make it out in the big city. Through hard work, perseverance, and a dynamic goal setting ability, Van & Michael successfully opened their first hair salon with only 7 chairs and now, have made a name for themselves – one that will go down in history. With locations from Tokyo to Miami, they have a simple philosophy – no matter how much you pay for a service there, VMS gives their clients a $500 experience. They value customer service and want every single one of their employees to take ownership of the salon. Their training is a key part of the company and investing in your best is a strong mentality of theirs. Being a client of Master Connection Associates, we take pride in knowing they strive on creating such a valuable experience. These salons are of a different caliber. World class salons should equal world class service, and that is what they strive for. Like Michael has always said, “To keep the doors open, we would cater to the client.” This hasn’t changed. Maybe it was the 70’s flick, ‘Shampoo’ that motivated Van to set a goal and drive for his dream; whatever is was, I can say that they’re doing something right!

i call heathrow my second home!

2011-02-10T09:48:00.001-08:00

Life on the road is not too bad at Heathrow when you get bacon rolls in the BA Lounge! MMMMM

Savoy London re-opens after all this time and guess what, they still don't get guest service. What a shame.

2011-02-09T11:42:00.001-08:00

My Survival Kit

2011-02-09T08:55:00.000-08:00

Aveda Hand Cream, Eye Snuggies! & Black Licorice (has to be the wheels!)

"Functional" Design

2011-02-08T13:41:00.000-08:00

As much as I travel, I see a wide variety of design in hotels, restaurants – you name it. I think the word innovation has been taken to another level. Believe me, I love new & cool design in the right kind of hotel, with vibrant colors and the latest gadgets – but sometimes having the neon yellow blinding you when you wake up for your business meeting is just not that appealing. Design for your customer. Everyone is trying to be “cool” today and when thinking about these shops, websites, hotels & restaurants, the word “cool” or innovative, still needs to be functional. Bottom line. I can’t tell you how many times I go into a hotel, and I take my cosmetic bag out and there isn’t even a ledge for you to put it on. It is so sleek with touch screens and a TV built in the mirror, but no place to lay your mascara or cologne. Another thing – hey, I’m 5 feet tall, and when the sink juts out a good 3 ½ feet, I can’t even lean that far into the mirror to my put my makeup, NOT functional. So the next time you are deciding on the new, cool, and innovative design for whatever the case may be, remember if the lighting in the room is too dim, your customers won’t know whether they’re dressed for the disco or a board meeting…

Enjoy Travel!

2011-01-27T10:59:00.000-08:00

Who said that just because travel is a big part of life in business today, it has to be so … painful? Why can't we enjoy our business trips, make the most of our time away, and still stay connected to the ones we love? These were some of the questions posed by road warrior and speaker Cindy Novotny of Master Connection Associates, Rancho Santa Margarita, Calif., during a recent speech on how to balance it all and be happy.

Cindy's thoughts on this:

Not only am I passionate about loving life on the road, I actually have alot of fun laughing about the trials and tribulations on the road. Just yesterday I was scheduled to be on a noon flight from LAX to NYC, and if you watch the news at all you know that the snow never stopped in New York City. We had several trainers from my team hopping on Amtrack to get into the city - 4-5 hours to still make a "gig." That's what I mean when I say we are serious about getting the job done. Two weeks ago I drove 9 hours from Atlanta to Orlando due to a snow storm with Gina from our team to make sure we didn't miss another program. Ironically the theme of that meeting in Orlando was "We Mean It." We proved we meant it when we pulled in at 2:00am.

The real message is that we made the best of our road trip. Stopping with all the truckers (I followed the Target truck) to get snacks at the Cracker Barrel and even bought a rocking chair along the way!

As we ring in 2011, it seems the perfect time to examine life on the road. I'm sure some of my ideas will inspire you, to not panic during these tough travel days, but to think of it as an adventure.

Home is where you plug in your phone at the end of the day. No matter how short your stay, unpack everything, bring some items to make your hotel room cozy, and always check in with the people you love.

Look for the humor in travel delays. Last night at LAX the Red Carpet Club was full with all the New Yorkers waiting to get home. We were like a group of school kids hanging out. People were sleeping on chairs, the floor, sharing their candy and magazines and actually feeling "ok" about the delays.

Check it Out. Always see the sights when you visit a city, even if it's just a short cab ride. Taking the opportunity to check out a different place will keep your excitement about travel alive. My last trip to Vegas, just 3 weeks ago the cabbie said to me what is your favorite breakfast food? Pancakes or Steak and Eggs. I wanted to say granola, but I was honest and said steak and eggs. Just then he pointed out Bills - a joint all the cabbies go to for $5.99 steak and eggs. Although I didn't take him up on his offer to meet him there at 3am, I did go the next day with an associate for breakfast and it was the best! How would I ever get that tip from the five star concierge.

Bring your kids when you can. Traveling offers life lessons richer than any textbook. Many of you that follow me know I raised my daughter on the road, but now at 22 years old she has graduated from college and is back on the road with me working for our firm.

Find a way to unload the household tasks you dislike so that when you are home, you can relax. You don't necessarily need money for that, I once bartered with a neighbor to clean my house, and in return I cooked that neighbor a meal each weekend.

Every once in a while, try to picture your life without your work. Do you really want that? And if you are unhappy, stop complaining and find another job!

What will always resonate with me is that we only have one life, and the time to live it to the utmost is now!

I wish you a truly fulfilling 2011. Things are getting better so don't miss the party by being in a pity pool!

Cindy's book, Living Without Balance and Loving It, can be ordered online at www.amazon.com

January Bliss

2011-01-20T11:17:00.000-08:00

Everyone always thinks that Cindy Novotny never slows down – and in reality, this statement is true. I am a constant road warrior who works very hard and travels for most of the year. Despite popular belief, I actually do take some time to myself throughout the year, but for the first time in a long time, I was able to do that in January. A fresh start – a recharge of my battery, and now I’m ready to roll.

This past weekend, Lefty & I went to our cottage in Northern Michigan. And although we had 15 inches of snow – it was beautiful, relaxing, and gave me a couple days to really recharge and relax. Even my daughter, Jessica said, “Gosh, Mom I haven’t really heard from you guys in days!” (That is very rare!) I was able to semi plan out my year, decide when I’m taking time off, get to some personal and professional to-do’s that I’ve been putting off a long time. And on top of that, I was able to decorate and enjoy our serene, wintery cottage with a roaring fire and glass of wine – ah!

So, even if you feel like you don’t have enough time – deep down, if I can find some time, so can you. Take a step back and look at the year ahead. Start planning, re-focusing and prepare to take 2011 by full force. It is important to re-connect with yourself – do what you need to do, go where you need to go – all of us have families, companies, and jobs but amazingly enough they know when you need that time and they will end up giving you that gift, I promise.

Pay More Attention To Your Attitude!

2010-11-02T16:33:00.001-07:00

Everyone always says they have such a great attitude and positive outlook on life, and some of them do; but the truth is, is that people need to pay more attention to their attitude and recognize how it comes across. If we videotaped them, without them knowing, some would be pretty shocked at what they saw…

For me, in my career, I have to be “ON” and have a positive attitude all the time. And ladies and gentleman, I’m okay with being a positive and happy person. The line I love to use is, “This is the life I’ve chose, therefore we must accept it!” Now I know there are days where everyone has a moment, but let’s get real and focus on changing for the better.

This brings me to a story…Yes, you know I have a lot of stories because I love getting involved with people – whether they like it or not! I was in Cairo, Egypt and a few of my trainers and I went on a Nile Dinner Cruise. Now I have done this before, but one of my trainers hadn’t and we really wanted to get a feel of the culture and take a trip down the Nile! What could be better?! This cruise is such a vivid experience, filled with delicious food, cultural singing and dancing, and everyone in the room here for one reason – to have a good time. All cultures merged together, no matter where they’re from, and what else is going on in the world – only there to eat good food, listen to music and have a great time. It was when we were getting seated that I noticed the couple that was sitting at the two-top almost touching our table. Because we were seated so close, this obviously gives me that right to be involved  This woman was SO in a mood that it was beaming from her chair! She was an American and her husband (I think it may have been their Honeymoon – and UH OH to that!) was British. He was having the time of his life, taking pictures, doting over her, making sure she had everything she needed and this woman would NOT crack a smile, say thank you or exude any amount of positivity. Look lady, we’re on a dinner cruise on the NILE RIVER and you look like you’re about to kill somebody! Now, ok maybe she was having a bad day – but look at what other people perceived from her attitude. Her snappy attitude, glare, and miserable look on her face made her stand out in the room of happy tourists and Egyptian dancers that were there to entertain us. Needless to say, I kept smiling at her and got involved with the husband and let him join in on our fun table! Yes, you all would say…Cindy you would do that! And I did!

This brings me back to one thing – put a smile on your face. Remember: we’re not here for a long time; we’re here for a good time. Live by that for once.

The Real Story Behind American Airlines

2010-10-13T14:06:00.000-07:00

Many of you heard from me on Twitter and Facebook regarding my "awful" flight on American from Miami to Los Angeles. Well here is the story and I am taking to the top with American - I am sick of just complaining and then getting 5,000 miles added to my account. Who needs 5,000 miles when you have flown over 180,000 miles year to date?

The story starts on a very organized day - I got to the airport at 2:00pm for a 3:50pm flight - plenty of time, organized and happy. Got my ticket (was upgraded) - surprised and delighted and not expecting it. My gate was E9 and I took my time getting a coffee, buying some magazines, calling the office and just wandering around the E Terminal while I waited to board my flight at 3:20pm. At 3:00pm I checked the monitors and the gate showed on time and still at E9. At 3:00pm I walked over to the gate and noticed there were no people milling around to board the flight. I asked the gate agent what was going on with the LA flight and she said, "oh, we changed gates to D23." Now if you know this airport at all you know that the distance between these gates is far. Trains, walkways and a lot of hustling to get there. I asked her why the monitor still said E9 and she said very matter of fact - "we didn't have time to change it." Oh - ok, I will run my tail to the next gate.

I get to D23 and it is utter chaos. The gate agents (who by the way were the meanest women on this planet) were screaming at people to turn in their boarding cards because the airplane was "down graded" and we had to get new seats. Now when I say screaming I mean it. An elderly couple who had first class seats as well were told they were not going to be getting seats in first class. Their daughter had used her miles 6 months ago to get their tickets and now because it was a smaller first class they were being bumped to coach. Well that is when I lost it. Yes, I had already lost my seat in first class but I didn't care - it was this wonderful couple with canes that sent me over the edge.

The business traveler today has a heart - we get it. In fact two business men gave up their seats for this couple. American Airlines and their rude gate agents could have cared less. I was the last person given a ticket and therefore had a middle seat with no room for my luggage - again I lost it. I finally managed to get my computer bag in the overhead and a seat on the aisle opened up and I grabbed it. What happened next sent me not only over the edge but into a total fit. I had a connection in LA to Monterey and had one hour to make the connection. We were already late and the pilot came on and said how sorry he was for the inconvenience but the plane had come in from St. Thomas and they didn't unload their luggage and all of our luggage was on the tarmac - are you kidding? Now he said it would be another 45 minutes - we would miss our connections and "oh sorry there was nothing they could do about it."

We finally took off and I bought my dinner - sandwich, drink and chips - bought a pillow and blanket and watched as the flight attendants tried to make it a nice flight for us. It was a miserable flight and yes, I missed my connection as did everyone else. They didn't do anything for us - I booked myself on Alaska and finally made it to San Jose by midnight.

Moral of this story - we have no choices in air travel today - they don't care about us, they don't value all of our miles and with out a doubt if I could figure out a way to do it better I would be in the aviation business now. I will continue to complain and I will not stop until finally they get it. The times will change, and there will be choices again. When there is choices I will fly with the company that finally says thank you.

Do You Really Want Success? Then Fight For It!

2010-09-23T04:35:00.000-07:00

Watch This Inspiring Video: http://www.youtube.com/watch?v=pAJPPjGrU7g

Success has nothing to do with luck. Success to me is when opportunity meets hard work. For years I have been a big believer in working harder than everyone around me. Some my competitors (even peers) used to believe I worked so hard to make “Brownie Points.” Nothing could be further from the truth. I have always worked harder than others around me so that I could produce more than they did. Now if you don’t have that competitive spirit – then you will never be as successful as you claim you want to be.

Setting back in your easy chair and watching life pass you by will get you nowhere. Jump in with both feet and make a difference in everything you do – both personally and professionally. You have to want it more than others want it. You have to fight for it more than others fight for it and you must believe in it more than others believe in it.

How many people get up every day and just go through the motions and ponder why they are not more successful than they currently are? What have you done today to get better? What have you done this week to make more money? What have you done this month to live a fuller life?

Just like the video clip we shared with you today – you have to want to be as successful as you want to breathe fresh air!

Stay Committed to Your Goals!

2010-09-15T12:29:00.000-07:00

Through the every day daily tasks and hurried lifestyles, we easily forget about goals we have in place and stray from them quite often.

LET'S GET BACK ON TRACK!
What are your goals? Whether work related or personal related, we all must get back on the same page and get committed again to our goals. We are getting into the autumn season, which means we are rounding to the end of the year. If your goals have kind of gone to the way side - then think realistically and stick to one goal that you can complete and achieve by the end of the year.

Here are some ways to stay fully committed to our goals:

-Take Pride in the Small Steps: The little accomplishments towards your goals are just as important, remember that and be proud of them...

-Persistence is Key: Nothing will happen if you don't take a jab at it, so small or large, stay committed and focused and even write your goals/thoughts down in a journal.

-You were made to achieve things!: Believe in yourself and make it happen! It feels so good when you're finished.

-Surround yourself with good, encouraging people: By doing this, you will remain positive, happy, and determined to stay committed to these goals.

-Put an encouraging quote up on your wall: "I Got This!"

-Have fun! and remember nothing with value comes easy...

If you haven't set any goals in a long time, because you "don't even have time to say the word goal" - I challenge you to break out of your paradigm and set a goal for yourself - the results are invigorating.

“Unless commitment is made, there are only promises and hopes; but no plans.”
-Peter Drucker

"What Goes Around, Comes Around"

2010-08-24T04:32:00.001-07:00

Can everyone believe it's almost September?! Time is flying and as usual there are changes going on all around us...

With almost everything nowadays, what we are seeing, we have seen before. In fashion, you walk into the hottest stores and the jacket hanging in the store window looks like the jacket you wore when you were in high school - what goes around comes around. For the most part, this is happening in the business world as well. During Richard Branson's NBTA Speech in Houston a few weeks ago, he mentioned that face to face meetings are coming back into the realm. In the recent years, we have become very accustomed to emails, text messages, quick voicemails, and conference calls. All of these are great ways to stay connected to people, but the time has come to go back to the "old fashioned" face to face meetings with your team. Although, there may be times where the face to face meetings can't happen, but the efficiency and profitability of these meetings are astounding!

Here are some statistics from Harvard Business Review, NBTA, Oxford Economics, and The U.S. Travel Association:

• Every dollar invested in business travel generates $12.50 in incremental value
• 17% of US business profits would be lost if all business travel cancelled and it would more than 3 years to recover
• 40% of prospects became new customers as a result of face-to-face
• 28% of current business would be lost without a face-to-face meeting
• 95% of survey respondents said face-to-face meetings are essential for long-term business relationships
• The average business would have to increase an employee’s base pay by 8.5% to achieve the same impact of incentive travel trip
• 1.5% minimum amount of economic growth that would result from a 10% increase in business travel spending

Get out there and see your customers and talk to your colleagues - the results will likely show in your favor!

Summer is Almost Over!

2010-08-18T20:46:00.000-07:00

It doesn't seem that summer should be coming to an end. Didn't it just seem like yesterday that the kids got out of school, the flowers began to bloom and everyone planned their vacations.

This year has flown by and there is so much buzz in the air. Business is getting better, people have a better outlook on life and without a doubt there is money to made and deals to close.

But it is still hard work - I am writing this from my farm in Iowa where I grow soybeans and corn and raise cattle. I was talking with the gentlemen that farm my land for me and they agreed that they are working harder to make the same amount of money. The only difference with the farm is that the weather does effect our business. We had a lot of rain this year in Iowa, and that helped the crops of soybeans. I have never seen more lush, full crops. But on the other hand all of my heirloom tomatoes, pumpkins, cucumbers and squash did poorly due to the heavy rain.

It doesn't matter whether you are selling hotel rooms, seats in a restaurant, financial planning or insurance - everyday is a new day and someday a little rain might hurt your sales or help them grow! In sales we can't blame the weather.

What this week on the farm made me realize though is that there is really no need to worry - the sun rises and sets everyday around the world. The cattle wake me up mooing every morning and as I sit on my front porch of my 100 year old farmhouse sipping my coffee, I ponder the real meaning of work. Hard work comes in different ways and the only difference between me and the gentlemen farmer is that my nails look better than theirs.

Successfully Living Your Dreams

2010-07-29T16:16:00.000-07:00

As a child I never required much sleep, and when I did sleep I had vivid dreams. I remembered a lot and learned that my biggest problems in life were solved while I slept.

Fast forward many years full of multi-tasking, playing many roles and wearing many hats.

Although we know sleep is a major part of our lives, researchers and doctors understand little about sleep and what it does for us. Of course we do know that sleep has many health benefits and getting a good night’s sleep is the key to feeling energized every day.

But to me sleep is much more than that – it is more effective than brainstorming, meeting with others to solve problems ~ it is the vehicle I use to make it all work.

• Keep a note pad by your bed to write notes down in the night
• Take time every night to think about your problems before you go to bed, as you will be amazed at how you will find solutions
• Drink plenty of water to stay hydrated as this helps your thoughts

For those of you that travel, don’t let jet lag become an excuse ~ when you log over 150,000 miles a year like me, I can’t afford to “take take time to acclimate” myself ~ I get about 10 minutes.

Doctors say the body takes about 1 day per hour of change to adjust. There are no techniques to speed up that process, but that doesn’t work when you fly all the way to Dubai from LA and need to go to work the next day. My tips:

• Get plenty of sleep on the plane (helps if you get upgraded)
• Take some sort of sleep aid during those long flights – even Sleepy Time works
• Set your watch to your new time zone the minute you get on board
• Drink lots of water
• Get as much sunlight as you can when you arrive
• Try Melatonin which helps you adjust
• Establishing good sleep habits will really pay off when you travel. If you have trained your body to fall asleep quickly and stay asleep, you will have a much easier adjustment to the new time zone
Just remember to keep a journal next to you to note your dreams. Some of my dreams have really come true and there is nothing better than living your dream!

Greetings in July!

2010-07-23T08:32:00.001-07:00

We are more than half way through the year and it is time to freshen up our skills. Here are some quick tips to make sure you power through the rest of the year:

• Remember to really get to know your clients and show how much you care – don’t wait for the festive season to say thanks for the business
• Keep asking good questions – never assume you know everything – Be Curious
• Don’t procrastinate – get out there and make some sales calls
• Mirror your clients style
• Show how much you want the business
• Under promise – over deliver
• Be quick, nimble and fast – faster than your competition
• Protect your “net” of business – be protective about your clients
• No problem = no profit
• Love this job – or get a new one
• Hard work = improved results
• Never settle – our past success guarantees us very little
• Watch what you talk about in public – who knows who is listening
• Become a subject matter expert – know your customers business
• Continue studying your craft to gain confidence – it shows
• Start talking face to face or at least on the phone to clients – let everyone else hide behind email

Too Many People Think They are Experts!

2010-07-15T07:28:00.000-07:00

I am amazed at how many people think they are experts when in reality they don't even have a clue. I just laugh at the amount of know it alls out there. You may think that I am one of these - but if you knew me well you would know that I am always open to learning and receiving feedback. Remember I am a trainer & speaker and get evaluated every day. My life revolves around 1 to 5!

So what is my gripe about now? Recently I have bumped into some sales professionals in our industry who think they have it all going - and when push comes to shove, they fail miserably. Why would anyone try to act like this? Why would you pretend you are the biggest, the best and untouchable, when you need the feedback and training more than some of the newer and younger team members.

The time has come to wake up and realize that whatever got you to this point - your degree in business from 1974 or your past jobs is meaningless today unless you continue to change and learn.

So welcome to a new day and welcome to reality! Those that think they know it all need a big wake up call.....

Are you a leader or a joke?

2010-05-31T02:29:00.000-07:00

What is a true leader? What does it take to be a strong leader in todays' marketplace? Does your team take you seriously or do they refer to you as a "joke?" Now hear me out, I mean seriously - are you a joke? Do you bring value to the table every day or are you just passing the time for the next promotion or next job?

I spend enormous time with leaders in all different types of companies and all over the globe. What I find is that only about 20% of these leaders are making a difference and an impact on their team. The others are just passing the time by running meetings that waste time, focusing on more reports and analytics that will prove their point and very little time developing their people.

Why do we have to tip toe around issues? Why do we have to have meetings upon meetings where the "boss" is just waiting for all of us to finally agree with him or her? Years ago when the website domains first were introduced I created one called "Bust-a-Boss." I wanted to set up a toll free number where people could call me and tell me about their boss and I would try and help them sort it out. After testing this awhile, I found that most of the time, the boss was the one who needed feedback and even when I tried to give that person the feedback they didn't want to take it....end result - call their boss, explain how unproductive and dysfunctional this person was and hope the senior leader would sort it out.

I only wish I could still do that - but as a management consultant that would not be the best use of my time and resources. My job is to help people but only those that will accept the help and have the willingness to change.

As we enter June, we are again half way through another year. Are you doing everything you can to be a great leader and a mentor to your team? I hope so...if not call me - I won't bust a boss, but I will support someone who seeks help!

A New American Citizen

2010-05-20T10:08:00.000-07:00

Two days ago Shelley Marlow from our team became a U.S. Citizen and I was there to witness this and participate in the glorious ceremony. There were 4,200 immigrants becoming United States Citizens and over 6,000 people joining the festivities with family and friends. It was overwhelming when we walked into the Los Angeles Convention Center which had been turned into a U.S. Court.

When the Judge began his comments, he focused on this great country and how these new Americans were no different than the Americans born in this country as we are all immigrants with the exception of Native American Indians. He then proceded to say that some Americans should come back and re-visit what America is all about and learn everything that these new Citizens have just learned about the constitution and what this fine country was built on.

I couldn't help but set there and think about all the people that complain about our great nation and here are 4,200 people working so hard to get in and be a part of this country and VOTE!

We waved our flags, sang the National Anthem and cheered on Shelley! Tears rolled down our face when we watched them take their oath and be sworn in. Welcome to America!

So now, sit back and ask yourself how you are contributing to our fine country. Don't set back and tolerate those who want to just take from us and not give anything back.

This country was built on hard work and a commitment to serve America. I am doing my part and now Shelley can vote and do her part. How about you?

Success is Built on Hard Work and Honesty

2010-04-28T08:23:00.000-07:00

Over the past few months I have traveled the globe - 80,000 miles so far and it is just the end of April. What I have noticed is how full the planes are, the hotels are busier than last year as well as the restaurants and bars. This means business is coming back - but hold on - don't start spending your money yet.

Customers and employers are very serious about getting back to business and getting back to the basics of hard work, great ethics and honesty. Everyday you turn on the news and there is one more scandal about dishonest business behavior and poor productivity.

I can't believe how many people think they can get away with this type of behavior. Lying on the job, lying to clients, to your boss - what is going on? I have been conducting my own personal poll as I travel the world. I ask a lot of questions -

1. What is your code of conduct?
2. How does your company maintain an ethical relationship with their clients?
3. What makes you a better performer than others that do the same job as you?
4. What would your clients and company miss if you left?
5. How can you add value to your clients and company now more than ever?

I love asking these questions and most people give me their thoughts. The answers vary dramatically.

There are too many people still looking for an easy ride. Too many people wanting to blame others for their lack of productivity. There is a critical need for clarity on the job and with each other.

I have talked about fierce conversations a lot in my book, my speeches and even in these blogs. It is time to speak up - call people out when they are not stepping up to the plate. Often during tough times, people will try and hide and take cover instead of leading the path to excellence.

The front page of USA Today yesterday said we are coming out of the recession. Well, I have news for everyone - I never went in to the recession. Those people that understand hard work figured out ways to make money during these turbulent times and we all know that everyone comes out of a recession far better off than they went into it - but only if they were working hard to begin with.

Being true to ones self and to their team and clients is the only real way to succeed and I am afraid that some people are looking for an easy way out. Take a look in the mirror and remind yourself that you and you alone are responsible for your success.

Nothing Normal about the "NEW NORMAL!"

2010-02-21T21:37:00.000-08:00

I don't know about you, but I don't believe that we are going to be living this "slow down" for a long time - hence the comments about the new normal. I am not a fan of the new-normal dogma that predicts a decade of mediocre stock markets and slow business. Many people feel that they need to hide away their money and not spend...Nonsense! It is time you start believing that as Americans we can pull ourselves out of this mess - I believe we won't see the fast paced spending that we saw before the financial crisis but we won't be living in austerity either.

Normal should mean reasonable spending, investing, borrowing and living. Many companies are doing great this year. Walmart, Nordstrom and CB Richard Ellis all have done very well. The world is not coming to an end, but we must look at tomorrow with belief in our ability to pull out of this.

I spend a great deal of my life working with clients in the luxury segment, a segment that was really hit with all of the government regulations and perception problems about spending. Well not to fear...we are not ready as Americans to get rid of luxury. Maybe it will be smaller luxury purchases, but mark my word...we will keep buying luxury. Sales of Bentleys and Maybachs may have been down last year, but I know that the Mercedes dealership that I go to has more valet parkers than some of the hotels in my area.

Many people are still consuming luxury but not making such a big deal about it. I am sorry, but if I have worked so hard in order to afford a nice bag or a nice car I shouldn't have to hide that. The only difference today is that the luxury retailers, restaurants, hotels, and clubs have created new ways to sell to us. Tiffany is selling a lot of low-cost bracelets but you still get to walk out of the store carrying the famous trademark "blue box."

Everyone is talking about the growth in China and other parts of the world. Remember our dollar strengthen in parts of the world - the Euro and the Yen! Call me an optimist but I am not ready to say this is the new normal. Nothing is normal about not spending, not enjoying life and hiding the rewards of hard work. So as I carry my Louis Vuitton bag and drive my Mercedes, I apologize to no one and say thank you to myself and my husband for our hard work and commitment to building a better future for our families, our employees and America!

The Real Uncle Sam

2010-01-29T09:53:00.001-08:00

During the war of 1812, Sam Wilson had a contract to supply meat to U.S. troops: salted beef and pork ready to ship out in barrels. To identify the barrels, Wilson assigned a worker to letter them with the initials U.S.; for "United States." That abbreviation wasn't as common as it is today, and when people asked the man doing the lettering what it meant, he joked that it really stood for Uncle Sam, the kindly meat packer's nickname.

The joke got around with amazing speed (no Internet then). Within months the phrase began to appear in political cartoons and newspaper editorials. People started referring to all government property as belonging to Uncle Sam. Soldiers starting calling themselves "Uncle Sam's boys." In no time at all, the meat packer's nickname become the country's nickname.

In early drawings, Uncle Sam appeared clean-shaven, in black. Later he wore the colors of the flag. In the Civil War, cartoonist Thomas Nast drew him gaunt and bearded like Abe Lincoln. The most famous Uncle Sam is actually a self-portrait of artist James Montgomery Flagg.

Remember it all started with an entrepreneur!

The Rest of The Story in Reading, UK

2010-01-21T08:21:00.000-08:00

So here is the rest of the story and it has a happy ending. My clients in Reading called the General Manager of the hotel and shared my experience with him. He was very apologetic and asked what he could do. Of course, a comp stay was not an option, dinner for 2 was out of the question so my client said, she just wants you to know where your problems are.

I went back to the hotel to get my luggage and drive back into London and the General Manager met me in the lobby. He didn't just meet me with a smile, but a bouquet of flowers and a box of English Chocolates. He and I had a very nice chat while I explained to him exactly how his employees had handled this situation and gave very observable feedback. He appreciated it and we exchanged business cards for follow up. So one bad night was rewarded with some personal attention, a new friend and a new client. Gotta love feedback!

Chilly Weather - Chilly Service

2010-01-20T03:04:00.000-08:00

Just when you think people get it - they let you down. I am definately not a hotel snob - I know alot of people who are in the hotel business that are ruthless when it comes to their demands, but I am not one of them. I respect each employee, treat them with respect and always try to give them the benefit of the doubt. But not today!

I checked into the Great Western House (Malmaison Reading)in Reading, UK last night. Quite a unique hotel that was once a train station. Cool look, fun bar and restaurant and a front office staff that could CARE LESS!

We checked in late so the hotel was already at capacity and we were given a handicap room - no problem. The issue was the room was on the first floor over a disco - banging music until 3:00am. Lefty and I were there together so when we realized there was only one towel, we called down for another. Let's say we had to call several times to check on the towels, but in addition there was no iron - an ironing board but no iron. When we called down to ask for the iron, we were told that we they would send someone up to 'show us' where the iron is. Well to his surprise, when he came up, guess what - no iron. There was no apology, no empathy, just a short answer of "well I'll get you one". 40 minutes later, came back with no iron, said they are 'locked up' and I have no key so 'I will get you one first thing in the morning'.

So you've figured out by now that I have had it. No sleep all night, one towel for 2 people, no iron to have a crisp shirt in the morning and a wake up call that was only in a few hours.

The next morning when we checked out, we gave the feedback to the front office manager who proceeded to argue with us and tell us that we were too demanding. Too demanding, this is called service and we still had to pay. I am not stopping here - remember I teach customer service for a living - guess who my next prospect is?

Welcome to 2010!

2010-01-01T11:13:00.000-08:00

We have made it through a tough year of '09 and we are all welcoming in the New Year. So let's reflect on what happened and what changes need to happen in order to make this the beginning of a great decade.

First of all let's remember that Hope is NOT a plan - it is a dream and will not come to reality without hard work and dedication. On New Years Eve I celebrated with my family in Houston and we had one of my nephews friends join us as he was on leave from the military. It was so interesting to talk to him about his positive outlook on a tough war and the future of America. He was motivated, positive and full of life - even though he was going back to fight.

Then there were others I met over the holidays who on the other hand had nothing to say but complaining. Complaints about no job, their inablity to save money, their lack of focus and their constant search for the solution.

Well the solution is right before you. It lies in your hands, your heart, your brain and your passion to make a difference.

Are you where you want to be as we enter 2010? Are you living the life you want to live right now? Are you focused on goals that will help you achieve everything you ever hoped for? What are doing for the rest of your life?

Anyone that follows me or reads my blog knows that I am all about the positive outlook on life, but I have never been one for sitting around waiting for things to happen. I believe in making things happen for myself, my family and my companies. I will never leave fate in someone elses hands.

Years ago, I met a person who tried to convince me that life was not in my hands. She preached to me that no matter what plans I made, it didn't matter. Well I don't know where that woman is today - nor do I care, but if she were around, I would share this with her.

I have had choices to make as everyone has over this past year. How do we keep our businesses running with a profit and not lay anyone off? How do I make sure I keep all of our assets safe and still invest in the future? Well HOPE was not the strategy to our success. Our success has always been built on a plan and actions to support that plan. Nothing has changed.

So for all of you that are struggling, please take this time to sit down with your closest family member or friend and begin to spell out your plan. What will you change immediately to make a difference in your life? How will these changes affect you for the future? What help do you need and where will you seek it?

This is the beginning of a brand new decade. You have choices my friends to make a difference. So let's ring it in with the most passion you can give.

Dolce Vita!

2009-11-17T14:12:00.000-08:00

So here we are in Italy. We spent 3 magnificant days in Rome. Private tour of the Vatican, The Spanish Steps, the shopping, dining and above all, the laughs and fun with Kelly (my sister) and Dean. This has been a trip of a lifetime for them. We are now in Florence, and when we checked into the beautiful Four Seasons Hotel they escorted Kelly and Dean to their lovely suite, with flowers, champagne, and chocolates. Happy Anniversary! I loved the look in their eyes. Seeing them enjoy this trip is worth the price of admission. They are thrilled. We had a lovely day going to Pisa and tomorrow a city tour of Florence. Then off to a Villa to rest up for our flight home.

It has always been said that it is better to give than receive and I have always been a giver, but this trip has been a gift to me as well. Although I miss having Lefty with us, we talk several times at the end of my day and text late into the night. I have been in charge of making this a great trip for my sister and Dean, and it is working.

We went to Mass at the Vatican and as I sat there listening to the service in Italian I felt so good - I knew pretty much everything they were saying and it was a special time to just sit back and reflect on this year. We are all so blessed and so many of us just go so fast we don't take time to just "chill." I have not laughed so hard and had so many great conversations with my sister in a long time. We are always focused on the kids, work or family. This was just about us and it was a great time to connect. Lefty stayed connected by our stories over Skype each night - he laughed right along with us.

So as we enter the festive season of Thanksgiving, reach out and let those you love know how thankful you are for them. It only takes a phone call, a card and even just an email. Life is short - you all know that, so take care of what matters now. Dolce Vita!

The Road Keeps Winding

2009-11-11T08:08:00.000-08:00

I have always been a big believer in making lemonade out of lemons and believe that I have helped hundreds of people through this rocky year stay on top. So now it is my turn. When you are the person who everyone turns to for motivation, it is hard to find motivation yourself. I read everything in sight, listen to speakers, talk to everyone I can to keep myself informed and yes, motivated. But the road continues to wind and with each curve there is always another curve ball.

Recently my travel schedule has been more hectic than usual, and for those of you who know me you may wonder how that could be. But, yet, I keep on trekking. One city to another - one country to another, all with a smile on my face and a positive attitude. Up to this point I have always tried to look at things through rose colored lenses, but recently I have met people who will do whatever they need to do to get ahead, put others down and not really care about assisting those around them. Playing politics has never been a game I get involved in, and I have been able to avoid being invited to that table. Well I have decided I am inviting myself and calling people out on their antics. This of course won't win me any friends, but it certainly is allowing me to stay authentic to who I am.

I am known as the radical mentor, people want to hear what I say until it is about how they need to change. Please know that I am a part of this too, I get feedback about my performance, attitude and team work daily. I accept when I get on someone's nerves and I try and change that behavior. Why in the world is it so hard for people to face facts - look in the mirror and take responsibility for what is expected of you.

I am getting ready for a trip to Italy - it is my sisters 50th birthday and she and her husband are also celebrating their 25th wedding anniversary. Lefty and I planned this trip a year ago as a gift to them. A fun time to get away and no speeches or workshops for Cindy. Well once again the road winds, and the curve ball is thrown.

On a 18 hour flight back from the Middle East Lefty developed 3 blood clots in his leg. Needless to say 2 weeks later getting on another transatlantic flight is not a good idea. So we pick up and keep going. I will take my sister and her husband on a fabulous trip. I will talk to Lefty every day and he will be a part of the trip. Just like we have done for 29 years. I wrote the book Living with no Balance and Loving it for a reason. If there were balance, we could have postponed this trip and waited for Lefty's leg to get better. But we don't live with balance - my schedule is so booked through 2010 that trying to find a new set of dates is crazy - so we move on.

Why is it so hard for people to be flexible. The restaurant that doesn't go out of their way for a guest, the hotel without a bar open to serve a busy lobby. The gift shop in a hotel that has nothing for any normal emergency you have while traveling and manager with an attitude. I have no more time for this and from now on I am speaking up. I always have been careful not to make anyone mad. Forget it - when I get mad no one even knows - so now it is time for me to share. Life is a great gift and I will never take it forgranted. Stop sitting back in your easy chair watching life go by - get out and participate with a great deal of passion!

Executives With Too Much Time on Their Hands!

2009-10-16T17:46:00.000-07:00

We have experienced the biggest economic slow down we have seen in years and still there are so many executives that are out of control. Now more than ever it is every one's responsibility within an organization to make a difference. Whether you are the mail boy or the CEO, you need to focus on 3 key elements in your business today.

1. Keep all current customers so happy they won't go elsewhere
2. Find new customers to replace those that you have lost
3. Create innovative ideas to get your customers to spend more money with you

Now this takes brain power, energy, team work, brainstorming, breaking out of our comfort zones and accepting that just because you are the vice president you may not have all the answers.

As a leader you have a fundamental obligation to your business, your board members, your employees and your customers. Find ways to keep the business alive and don't sit back in your easy chair and direct. This time in history means rolling up your sleeves and getting out there and working - not sitting on the side lines judging and criticizing, but actually assisting your people how to do it better everyday.

I have been a leader for over 30 years and I promise you I have always worked side by side with my team during tough times. It doesn't mean during great times I sit back, it just means when business is so great I can step aside and plan for the future. The future right now is tomorrow and if you haven't done anything to help your team for tomorrow - there is no sense in sticking around for the future - because there may not be one for you! P.S. Wonder what I am doing with a TSA agent - just so happens they were having line up and I teach organizations about line up so I asked if I could join in - due to some security reasons I could only join for the last few minutes, but I did learn some new things - day by day, city by city, airport by airport I know I am helping each person I meet and each person on my team how to be better. And along the way I also learn and grow! Oh by the way - this TSA agent knows me so well her nickname for me is "shoes." I bet that some executives out there are not known as well by their employees as I am by these agents.

Different Religions are Like a Lamp of Light!

2009-09-30T12:31:00.000-07:00

Interesting flight to London from Cairo recently. I was seated in economy next to two young girls my daughters age - 21 & 22 years old. One of the girls mother was up front in business class and the girls decided I was just the person to talk to.

A four hour flight and I enjoyed every minute of this conversation. The way they engaged in conversation was to lean over to me and ask if I was a mother. When I said "yes," they asked if I had a son or a daughter and what her age was. After we shared information about each other - they were attending a semester abroad in London, and I told them all about Jessica, then came the big question. Are you Christian or Muslim? I told them I was Christian and they both shared that one was Christian and one was Muslim. We proceeded to talk and they said, here is our dilemma...the Muslim girl explained that she is in love with a Christian boy from Cairo and her parents are forbidding her to see him and now that she is leaving for London she wants to call him to say goodbye. I continued to just listen and then they asked me what she should do.

Now let's remember that I don't know these girls at all and I am certainly not going to tell them what to do, but listening to their story made me feel bad for the Muslim girl who is in love with a Christian boy. Life is strange and each move we make changes our lives for ever. Her best friend seated next to her who is Christian and dating a Muslim boy said - go ahead and call him - use my phone and your parents won't know. The the Christian girl said something I will always remember... "After all religion is like lamps." "You can change the shade but the light is always bright underneath each shade!"

Remember this today - who are you, what are you and why do you do what you do? - we are all lamps with different shades - maybe we should all learn to shine some light!

Time to Turn Over a New Leaf!

2009-09-26T05:32:00.000-07:00

It is the last few days of September and it seems like yesterday it was January. I know...where does the time go? So let's think about that. Where does the time go? How many of you have completed your to do's, hit your targets and are ready to begin turning over the new leaves for the next year. Yes, I am serious. Autumn is a great time to begin planning for 2010 - not just your corporate budgets, travel plans and targets for work, but your personal goals as well. What have you accomplished this year? Make a list of your accomplishments and brag out loud. Don't wait for someone to thank you for what you have done - thank yourself by feeling good about yourself and planning new challenges for next year. 2009 was tough for everyone - business, families, and students all struggled to make the most of a bad year. But we are turning over a new leaf. We are entering the last quart of 09 and I believe what I said in January - those of us who marched forward through this chaos are thriving and those who buried their heads in the said are just surviving. Which are you? What changes did you make in your life and in your business? What is your plan for 2010? How will you actually have made this recession work for you?... and finally ~ my suggestion to each of you reading this is to "just get on with it." This is our time to prove what we can do. Don't let the politics, the negativity or the economy get in your way. Go out and make a name for yourself in whatever field you are in. This is our time to shine!

Let's Get Real

2009-08-26T05:16:00.001-07:00

Everyone in business today is serious about staying in their business and more so growing their business. But what does that really mean. What changes in behavior have you taken to find new business. There are a lot of people out there fighting for your share of the pie, and guess what ~ they may be more serious than you. What do you have to do in order to keep the business you have and actually win more business?

The answer lies in your focus, drive and commitment to work harder than your competition to keep your current customers and win new ones. Let's say for example you have a frozen yogurt shop in your neighborhood. You already have a lot of regular clients ~ you even have a loyalty program and stamp their card each time they come in. Well, what happens when someone opens another yogurt store within 1 mile of your existing shop? The new yogurt store even tells customers that they will honor your loyalty card and they have priced themselves evenly with you, offer more toppings for the yogurt than you have and even more so, they have a customized juice bar that you don't have.

What are you going to do. Complain to your friends that the community should not have allowed them to open another yogurt store by yours, lower your prices, try to build a juice bar, add more toppings - what are you going to do?

Let's get real! No one has a license on market share. What should you do? Make sure this doesn't effect you. First let's look at business today and see how focused you are and how competitive you must be. Answer the following questions to make sure you are prepared for the next competitive strike.

1. What new things are you providing to your customers now...before they ask for it?
2. How do you respond to customer feedback?
3. What does sense of urgency mean to you?
4. How do you actively stay on top of the competition?
5. How much fun do you have with your customers and your employees?

The answers to these questions and others will help you continue to position yourself aggressively against the competition. Remember ~ Let's Get Real! Stop blaming everyone else about your loss of revenue. Find new ways to contribute to top line revenue right now, whether you are in sales or not.

For more help contact www.masterconnection.com and ask for Cindy - I will give you what you need, and don't be surprised if it isn't a good kick in the pants!

Summer is Almost Over!

2009-08-14T22:45:00.000-07:00

So the lazy days of summer are coming to an end...or are they? People are still out of work, or working less and to them, summer will keep on rolling until they are employed. The politics of today concern everyone - healthcare, the war(s), the economy, the weather, and on and on and on. So stop right now and focus on what I am about to say! Seriously. What is wrong with America? We are a strong country that has been a leader forever and now because the media and the liberals continue to tell everyone how bad it is here, some people are actually believing it.

Again, I am really not concerned if you are conservative or liberal - I am concerned with reality and most people can't face reality. Reality of this country has been built on hard work and not on hand outs. But that doesn't seem to matter anymore. Give me more, give me more...who is going to give more? The only people that are going to give more are the ones that are working hard to be able to give.

Tonight I had dinner with friends from England. First they HATE their heath care system and second, their friends and family members that are out of work are not even trying to get jobs because in their socialist society - the government will take care of them. So sad and so true.

When are we going to stop blaming and start to take some responsibility. If you haven't saved money, invested money in IRA's or your own retirement - whose fault is it? Money problems have been around forever - the only difference now is that we have to constantly blame someone and it usually is big business. I am over it and over those who want a hand out. Charity begins at home and I will take care of my own - my family, my business and my country. If you don't like that - who cares! We will not only survive this mess we will thrive. Look at the real grass roots of America...they are speaking up and not standing for this chaos. Think we are kidding...just continue to sit back in your easy chair and watch. This is just the beginning. Nothing and no one will make you a success. This comes from within - you either have it or you don't. Make something happen now and you will be successful for the rest of your life!

If You Haven't Been to Houston Lately...You Don't Know Houston!

2009-07-22T06:40:00.000-07:00

I am here in Houston, Texas working with the Convention & Visitors Bureau as well as the George R. Brown Convention Center. In addition, I am speaking locally so spending several days in downtown Houston, Texas. Let me start off by saying that I am very familiar with Houston. My parents and sister live north of the city in Spring, I worked at The Woodlands Inn & Conference Center and my daughter goes to college at Texas A+M in Galveston. So, as you can see, I spend a lot of time in this part of the world. But....I haven't spent so many days and nights in downtown Houston working and enjoying it as a destination.

So what is new ~ everything! Let's start off with the facts that Houston is 2nd only to NYC in number of Fortune 500 Companies HQ, 2nd only to NYC in restaurants, and Houston is one of the most International Cities in America with over 100 different nationalities. Within walking distance of the Four Seasons Hotel, The Hilton of The Americas and The George R. Brown Convention Center are restaurants, clubs, museums, sport centers, shopping, parks, music halls and you can get around the entire city in a taxi for only $6.00US ~ "Six in the City," a program that the taxi drivers with the city put together to charge a flat fee in the city which makes it very user friendly.

The new renovations of buildings for lofts, restaurants and shops have given a new sparkle to a city that many only thought of for the oil and energy business. More companies are moving their headquarters into the city which makes for a great lifestyle that hasn't been seen in the city center for years.

So, was I hired to say all this? NO! I love LA, OC, NYC, CHICAGO, and all the other cities in between. You hear me talk about Prague, London, Budapest and Cairo all the time, but now it is time for HOUSTON! I felt so much pride and passion about this city as my daughter Jessica, her boyfriend Brandon and I walked the city streets after 5:00pm. It was clean, safe and by the way ~ in July the weather was wonderful.

Everyone needs a make over now and again. As we enter the fall fashion scene, we always look at what's in and what's out ~ well Houston has hit the "in" list. If you haven't been to Houston lately ~ you don't know Houston at all!

Do You Really Want a Change Agent?

2009-07-05T16:00:00.000-07:00

Everyone is looking for a "golden bullet" to make things better. Well business is clearly picking up, it still will be a while before we are back in the "business booming" phase. So let's talk about change.

Change it up, make it different, come up with a new way to be successful. That is the mantra of today - everyone wants to throw out the old because business has been bad, and forget about what results we actually got from the "old."

Call me old fashion, call me too rigid, call me too simple. But don't call me unsuccessful. I am very successful both personally and professionally and it drives me crazy how so many people want that success without the hard work. I know, you think, oh here we go again with Cindy on her soap box. Well if you don't like my soap box don't read my blog, my facebook, my twitter or even my emails. I won't get off this soap box until those who want the quick, easy solution to our problems start to get to work - and I mean "work."

Take looking for new opportunities or new business. You can call it whatever you want to call it - but it is prospecting for new business. Why does everyone try and sugar coat it, call it something else? It is picking up the phone, trying to get prospective customers to talk to you about your ideas, your products or services. It is that simple, but not that easy!

My daughter Jessie, who is 21 and getting ready for her senior year at Texas A+M is so excited about all the opportunities out there. This week, she and a friend brainstormed ideas for new companies. I jumped right in. Every idea was great and the energy was fabulous. Now comes the heavy lifting - putting ideas to work means "work."

So let's go back to the change agent. What is funny to me is when everyone wants change, and we go in and start to call it like it is, no one wants the truth. It reminds me of the movie "A Few Good Men." "You Can't Handle the Truth." If you really want change, you may need to look inward first. Do you as the boss, the leader the business person really want all that comes with the change? If not - don't ask for it. Start to make sure that what should be going on in your business is actually happening. Is everyone working at the speed and accuracy you need? If not...start there before you call in the change agent!

Focus on the Future

2009-06-02T20:40:00.001-07:00

In order to develop a positive attitude during these times, we need to focus on the future. A positive outlook of the future is what will guide you and your team through this mess. So where does one begin? First - look in the mirror. What do you see? Do you see someone with the glass half empty or full? Do you see yourself helping your business in new ways - have you created an innovative idea lately?

The answers to these questions lie within you. You and only you need to take charge right now to help build business, give customers great service and provide value to your company. Great leaders, great employees are developed...not born. Yet, why do so many people seem to feel they don't need any development?

Today I want to explore the idea I had years ago - "Bust a Boss!" Now this may seem radical (which I am as you all know), but what I am talking about is simple "real time" conversations with your boss and vice a versa. Bust things up - shatter the normal and sit down and have a real conversation with your boss and tell them the truth. How can anyone help you if you don't admit where you may need some help.

Recently I met with a group and shared the idea of having them all write on a flip chart what they were really good at and on the other flip chart what they were not good at and didn't like doing. What followed was a complete change in the structure of the team. "Bust it Up." Change things around, but let's stop playing around. Real time feedback and talking to one another is the only way to really have a positive outlook of the future. Anything short of that is mere horseplay.

In today's complex environment the boss may not have all the answers. If you are the boss - and you don't have all the answers - admit it, ask for help and stop hiding behind the title. The future belongs to those of us with the confidence to lead our team through this economy. Tomorrow will show the results of our efforts.

The Value of Business Travel

2009-05-18T16:41:00.000-07:00

As I sit in my office after 19 days on the road preparing to leave for another 7 days, I realize the effect of business travel and productivity. Without a doubt, I have been extremely conscious of talking to everyone I meet on the planes, in the airports, hotels and around the meetings at coffee breaks. It is this simple. People need to break away from their normal day to day operations and meet with others to define strategies, action steps and programs to take their organizations into the future.

I truly believe we have hit the bottom and things are moving. I am seeing more travelers out calling on their customers and beginning to entertain them as well. Last week while attending an Oracle Users Group Conference and then a Sage Users Conference, I met more people that spoke to me about how business was rebounding.

Now, I say that but then I also see the business that is still suffering. Let's not play business right now. Let's focus on making it real! Real is about honesty, integrity and follow through. I leave you with this. Who do you need to call to clear up some issues? Who did you forget to follow up with, and what do you need to do to connect with your customers? It is up to you....not me!

Where in The World is Cindy?

2009-05-08T06:52:00.000-07:00

So because I travel so much, I realize that I may post a new blog with my thoughts from Jackson Hole, and then a picture of me in Orlando and the next day on Facebook it says I am in NYC. I receive alot of Twitter comments that say "so are you in the mountains or the city?" Well first of all - I love to keep people guessing - I am everywhere, believe it or not. That takes me to my thoughts today.

I am currently on the road for 20 days without going back home to Orange County, CA. Normally, I come back home at least every 4-6 days, re-group and go back out. But now more than ever I need to be out assisting our clients in growing business - after all "Cindy Novotny is the Stimulus Package."

So on to the story. First let me say that I am usually a fan of all airlines - I fly so much that I applaud all airlines for keeping us going safely in the air. But now, I have decided after several flights on Delta that I am no longer a fan of this airline. Granted, I have no status on this airline, nor will I ever because I am no longer going to fly them due to their lack of appreciation for a road warrior who is a 1K on United and a Platinum on American. Northwest on the other hand (the airline that merged with Delta) is a different story. They understand service (no I am not kidding for all of you that call them "northworst." They get and I can prove it.

I flew from Atlanta to Miami on Friday of last week on Northwest. Again, no status on this airline, but when I checked in the the agent at the counter said would you like to purchase an upgrade to first class, since we have open seats and it looks like as a business traveler you may be interested in the $70.00 upgrade. I immediately said yes, bought the upgrade and everyone was happy. Northwest made $70.00 more dollars which is alot in today's market, and I had a great ride and a glass of wine.

Arrived on time in Miami, received my luggage and had a wonderful day of work in Miami on Saturday - yes Saturday - remember now more than ever you do what it takes.

Left Miami Saturday night on Delta - express plane with no first class to Orlando. Great flight, arrived in Orlando for the Oracle Users Group Conference and had a great time with the ducks at The Peabody.

After giving speeches on both Sunday and Monday I had to take a really long flight to Bozman, Montana and drive a 5 hour drive to Jackson Hole, WY in the middle of the night - well, I didn't drive but still had to be awake to see all the bison, wolves, deer and elk that we passed on this beautiful ride under a full moon. I may mention that I flew American out of Orlando and did get upgraded and had a wonderful flight.

So here we go...left Jackson Hole on Delta (express again - no first class) and flew to Salt Lake City, Utah where I had to wait 41/2 hours for a red eye to New York's JFK. So I used my Platinum American Express to get me into the Delta Sky Club (a nice perk of AX) so I could relax and get some work done. Again, the difference in the Delta Club to the Red Carpet Club or the American Airlines Club Lounge - big difference. It was 7:00pm and there were NO snacks except the cookies Delta serves on their coach flights, and pretzels. No cheese, veggies or any food to purchase which you can now get in American and United clubs. Oh whatever....I had 25 cookies and bowls of pretzels for dinner. Big deal.

I went up to the counter at the club and asked if there were any open seats in first class that would be available to purchase upgrades. She said "oh yes, there are 16 seats available on this flight to upgrade." I asked how much and she said $125.00. Oh great I thought and she said I needed to do it at the gate closer to departure time. So with that I went back to my seat and waited until about 11:15pm to leave for the gate.

Once I got to the gate, I realized there were only about 40 people milling around for our red eye to NYC. So I approached the gate agent (who by the way - gate agents on any airline can ruin your life - just ask the pilots and flight attendants), I asked the agent about upgrading. He said, yes this is available. He asked for my ticket and then when he saw my ticket he gave me the look.

"Oh you have a U fare." I replied with, "what does that mean?" "This is a cheap fare that doesn't qualify." Now just remember that I know something about yield management and revenue. I understand that a free upgrade may not apply, and that if there were people that wanted to upgrade with a higher fare ticket, they get first chance. But not with Delta. I waited while the gate agent announced the upgrade special - which by the way brings in money that goes right to the bottom line because on this flight there is no food and everyone is sleeping. After he made his announcement, I waited to see the rush of people go up to the counter to take him up on his offer of $125.00 for first class upgrade if you had a ticket that was "B", "F", "E", and any letter but "U."

No one, and I mean no one went up to the counter to take advantage of this. So you guessed it, I did. I went back up to the same gentleman and said "since no one else wants to give you $125.00, can you take my money and let me upgrade." The answer was the same. "It is our policy that we can't upgrade this fare." I looked around and said - "I have the money, I want the upgrade so I can sleep better because I have to land and go right to work." "NO!"

So let me get this straight. They charge $15.00 per bag to help offset fuel costs, you have to buy your food, buy your headsets, but they don't want to take $125.00 from me when no one else wants to give them their money.

So Delta....good luck! Policies today were made for yesterday. It is time to change your thinking, your approach and everything that goes along those lines. This is a reminder to all of us. What policies are in place in your company that are not in the best interest of the customer? What do you need to change to be more flexible with your clients and employees. How can you change for the market conditions right now. You can always go back to the "old policies" when the business is flooding through the gates.

Enjoy your weekend, and remember - everyone has a voice, a vote and the ability to decide who they do or do not do business with.

Bus Stops, Ducks and Thrill Rides

2009-05-04T07:12:00.000-07:00

It is a beautiful beginning of May. I started out in Atlanta, hiked through some local parks - well a leisurely walk is more like it with friends from Atlanta, had a great dinner and lots of laughs. Then off to Orlando for the Oracle Users Conference where I gave 3 keynote speeches. It is amazing how we can go from calm to high anxiety in just one day.

In Orlando, I decided we needed to get out and get some vitamin D and walk a bit around International Drive - well remember this is Orlando and it was the first hot day of spring 90 degrees and also no one walks in Orlando. I convinced Shelley who was with me to walk to Sea World - you now get it. Hot, tired, and when we finally made it to Sea World we were at the employee entrance. The general admission entrance was still one mile around the corner. We sat at a bus stop with the locals - waiting for bus 8 to take us back to the Peabody and engaged in conversation with the local bus riders - that made the trip. We spoke to one gentleman from Haiti who worked in F & B from Sea World, one retired golf caddy who was leaving for Missouri to caddy for a seniors tour, and one local Florida man who was riding the bus downtown for dinner. It was refreshing, fun and so out of character for people like us who fly to great destinations, get picked up in town cars and never leave the hotel.

Although we were very hot, I just kept thinking - you gotta love this life! Made it back to the Peabody, watched the ducks and then when the sun went down, we went back to Sea World and rode the new rollercoaster - Manta! Not even open to the public yet, but we were with some people who had passes for the press party. We played with the Manta Rays, wathed the dolphin shows, and learned about the sharks.

When I think about my travel schedule right now - on the road for 17 days without going home - dealing with business and the economy, the "flu", and the flight issues, I could sink into a "pity pool." But this is what I do - I enjoy the moment - I enjoy the city, I enjoy the thrill of this life that I chose. So today when you read this - remember, it is only as good as you make it.

You may be going through lay offs at work, salary reductions, family problems, illness and an array of issues. This is life and we have to accept the drama that comes with it.

My hats off to all of us that are holding our heads up high in spite of everything and continuing to look for the positive. Tough times don't last - tough people do!
Have a great week.

Consume the Luxury of Hanna's & Casa Bella!

2009-04-19T13:17:00.000-07:00

Many of you know that Lefty and I are partners in a great restaurant ~ Hanna's. For 4 years we have been proud to help in selecting talent, working on menu's, handling conflict between employees and sharing in the passion of our partners Dave Hanna and Beth Coppini. Saturday night clients of ours from the UK flew over to visit us (MCA) and we took them to our restaurant for cocktails and dinner. This is always tricky when entertaining clients in the first place but even more so when you are treating them at your own restaurant.

We couldn't have been happier with our team and partners. Dave pulled out all the stops and Kat our server who has been with us for years blew our clients away. These top echelon clients dine at the finest restaurants in the world and couldn't believe the food, service and ambiance. These clients are more than customers to us ~ they are our friends and believe in true feedback. I know for a fact that they would tell us the truth, and the truth is that we are on the right track.

I love the hospitality industry, I love the hotels I work for and stay in, the restaurants I dine in and I love each and every employee in every one of these places. It is the real "authentic" person who can get up everyday in this environment and come to work with a smile on their face and a will to please and serve others that is unbelievable. Why can't everyone do this?

When my daughter was 12 years old, we built a new home in Coto de Caza. She was not happy to move from her house that she had lived in for a long time to a new house. We involved her in the design of the house and she named our new house "CASA BELLA." She created an ad campaign for the house called "Consume the Luxury of Casa Bella." She designed a story for each room with the tag line "Consume the Luxury of Casa Bella" on each story. She did this with zest, energy and a new found passion for her new home. Now everyone that enters our home sees her passion and work ~ and more importantly "Consumes the Luxury" of our passion for hospitality.

It amazes me how some people don't even care about those around them, whether in their family or with friends. So stop and think about the next time you are having friends or family over ~ let them feel your love, passion and desire to show them a good time. Apply this at work tomorrow. It only takes a few minutes to make people want to be around you. We are proud that our employees both at MCA and Hanna's like their jobs and their surroundings. Do you?

Be Unrepeatable!

2009-04-14T22:39:00.000-07:00

Create your own magic and try not to copy others. That is all very nice, but it is amazing in the world of competition how many people really do try and copy each other. Now this is not about benchmarking - this is about losing sight of what is real and what is made up. I have had the opportunity to work with many different types of people, both in my company and outside. All of these individuals brought something unique to the table, but when push came to shove, some of them could not stand up to the test of being an individual with their own ideas.

Please note - this is about some people...not all! How can you really excel if you are not authentic? How can you deliver excellence to your customers, co-workers and your company, if you have nothing original to bring to the table. Remember, we are not talking about inventing the next cool tech toy - I am merely speaking about making things happen. In some cases, it isn't even about being different - it is simply about making things happen - all by yourself.

In a world where everyone seems to be hunting for new business, canvessing the sea of prospects and looking for a new way to add value to their cusomers and cash to their bottom line, it is time to live life with some "juice."

Start with stamping out conformity, form letters, emails with no meaning. Amaze yourself by trying something new. Don't set back and say "later." If not now, when? Delight those around you by transforming negativity into a new thought. Confront someone who is driving you crazy, challenge your peers to step it up a notch, and turn your personal life upside down - have fun by living each moment with a smile.

Being unrepeatable means that you truly bring something to the table. You are not a phoney, fake or trying to be something you are not. Just try to experience each day by participating in life in your own shoes. You will be amazed at what you can do. Stop hiding behind what others think you should be, and share what you are. This is the life we chose, therefore let's accept it.

The "AIG" Effect - All is Good!

2009-04-01T13:26:00.000-07:00

It is April 1 and no fools are rushing in. We have all taken the past several months very seriously, and now it is time for a wonderful second quarter. I was in a meeting last week, when everyone agreed that we need to focus on the positive - "All is Good." Instead of "the AIG effect."

People are back to work - business is humming - I notice it everywhere. I was in NYC with my daughter shopping over the weekend, and I am NOT exaggerating that there were lines in the stores like it was Christmas. People were not just browsing - they were shopping, dining, drinking, laughing and spending money.

So here is my hit list for all of you to start of the second quarter:

1. Reach out to every one of your customers and find out what you can do to assist them in areas you may not have provided before - make your business a one stop shopping experience for them.

2. Re-look at your organization and find weak areas that need to be polished, strengthened, fine tuned and improved for quality and efficiency. After finding the gaps - create a plan to close those gaps and improve how business gets done.

3. Create a positive energy campaign in the office - the 3 E's - energy, enthusiasm, and energy. Look at everything - the way the phone is answered, the smiles on the team members face (or lack of), the creativity in the proposals, the honesty in the feedback, the development of the team and the ability to find new business.

It is so important to keep on a high - keep things rolling. Business will continue to get better as we in business get stronger. Strength comes knowledge, honesty and a clear vision of the future - so April Fools Day for me - this has all been a bad joke and it is over!

Everyone Needs Some Direction

2009-03-27T12:04:00.000-07:00

Hello from lovely New York City. I figured out why so many people are lost right now during the financial "crisis." Since I travel so much, there are many mornings when I wake up, that I actually have to "think" about what city I am in. It dawned on me this morning at 6:00am Eastern Standard Time when my wake up call arrived. I had only been back in the states for 2 days from Asia Pacific when I left California for New York City.

I needed some direction - I looked out my window and saw all the highrises and realized exactly where I was - but in the dark, with my curtains closed, I was confused.

I think this is our problem today - many people are living in the dark, eyes shut, listening only to the media and not asking for direction. Each of us need to open our eyes, ask questions and try to figure out solutions...not stay tucked away in the dark waiting for sunlight.

As leaders today, you need to step up to the plate and provide on going leadership and direction to your employees - now more than ever. Where is your business headed, what issues lie ahead, how can employees step up right now and what is the overall strategic plan.

Remember that many younger employees - fresh out of college have never seen this type of recession before and they need your direction to move out of the disaster and into the future.

In my leadership training, we focus on developing team members - there are beginners to masters and each step needs different leadership. You have some people on your team that "think" they are a master, yet are producing like a beginner. What have you done about that? What feedback have you given them, what development steps have you put in place and what inspiration are you giving your team to keep their heads held up high and shoot for the moon. Remember if they shoot for the moon and come up short they at least will hit a star!

Thai Food - Spicy but Sweet!

2009-03-19T20:18:00.000-07:00

Before I traveled to Thailand, I never thought I liked Thai food. My brother in law loved it and I always said - no, too spicy. Then I spent a week in Bangkok and fell in love with the spicy and sweet tastes of Thailand. Thai Cuisine is well-known for being hot and spicy and for its balance of five fundamental flavors in each dish or the overall meal - hot (spicy), sour, sweet, salty, and bitter.

Last night I took Lefty to my favorite Thai restaurant in Singapore. I had been there before, and in addition to the great food ~ the employees are spectacular. They genuinely want to help you. They describe each item on the menu as if they made it themselves, they come up with ideas for local wines and beyond everything ~ they are excited you are dining with them. The name of the restaurant is Kha. So where does this dining experience lead me...

In life, there are people that are spicy - hot- hot-hot! But very sweet. I think I am one of those people. I have a lot of fire in my personality, but in the end I care deeply about those around me. You don't need to be luke warm to be friendly - you can have a spicy temper, passion and lust for life....just remember when you get too hot, enjoy the coconut sticky rice with mango to calm you down.

Here is to living a spicy life, that always has a sweet ending to each day!

What a Small World!

2009-03-17T19:29:00.000-07:00

It is Thursday morning in Singapore and Wednesday night - St. Patricks Day in Galveston, Texas. I just spoke to my daughter Jessica and my nephew Danny live over a webcam at The Spot in Galveston, Texas. How much fun is this? As they cheered with their green beers, I sipped my morning coffee and we caught up. Life doesn't get any better than this. Or does it?

I want to remind any of you reading this that I have spent the last 20 years traveling the globe and my daughter traveled with me. Now that she is in her 3rd year at Texas A&M, her travel schedule has slowed quite a bit, but today I had her with me in Singapore - if only on a webcam - live enough to talk and see each other. She spoke to the participants in the class and together everyone had a laugh.

So why is it so hard to talk to the people you see everyday - your family, your friends, your boss, your co-workers. Do me a favor. Get up tomorrow morning with a new attitude. Make an effort to reach out to those around you at home and at work. Get on the elevator and don't look down. Make eye contact with the people in line with you at Starbucks. Smile at the valet who takes your car, hold a door for someone and more than ever - appreciate all this wonderful world has to offer. It is ours for the taking - so let's do something about it.

Whatever corner of the world you are in - Cheers to you from me!

Corporate Social Responsibility ~ "CSR"

2009-03-17T00:00:00.000-07:00

Ok...the time has come to call it what it is - unbelievable. How can Howard Schultz the founder and CEO of Starbucks actually talk about "giving back" on CNN yesterday when he has closed 600 stores in the US and has laid off all of the assistant managers in each of his existing stores. Sounds like a good marketing message to let everyone know that $1.00 per coffee goes to help struggling countries. What about all his employees that are now out of work and can't find another job. Maybe he should donate $1.00 per drink to them. Corporate Social Responsibility - the new buzzword of business should start at home...

Corporate Social Responsibility (CSR), also known as corporate responsibility, corporate citizenship, responsible business and corporate social opportunity is a form of corporate self-regulation integrated into a business model. Ideally, CSR policy would function as a built-in, self-regulating mechanism whereby business would monitor and ensure their adherence to law, ethical standards, and international norms.

Business would embrace responsibility for the impact of their activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. Furthermore, business would proactively promote the public interest by encouraging community growth and development, and voluntarily eliminating practices that harm the public sphere, regardless of legality. Essentially, CSR is the deliberate inclusion of public interest into corporate decision-making, and the honoring of a triple bottom line: People, Planet, Profit.

Now it is not that I am against any of the above ideas or principles. In fact I am all about helping each other, saving the planet and honoring the community growth internationally. But I do believe that each of us are obliged to start with our own companies and countries. I have always believed that charity starts at home and if we all don't take care of our own organizations, neighborhoods, employees and families we will never solve much.

Too many movie stars, musicians and executives find it their role to try to fix the world when maybe they should drive into the "bad neighborhoods" of their own cities. Maybe it is time to help one another out at home so that we will have the strength to help others around the world.

My company has always practiced CSR - I take care of my employees, my customers, my community and help around the world with my customers. In addition, we are ethical, honest and deliver on our promises.

I believe it is time to look in the mirror and make sure you are walking the talk at home and in your own company before you branch out to save the planet.

It is a Global Promise of Success!

2009-03-16T01:20:00.000-07:00

Stop focusing on your own problems, your own company, and your own country. We live in a global economy and it is amazing how positive things sound when you are reading the newspaper in Singapore or Sydney vs. New York. I am serious. The world is not coming to an end ~ although there is a global slow down ~ it is not the end of business. So here are some thoughts for those of you trying to run a business in the states.

1. Do you have a product that you could market internationally?
2. Have you opened up your company to do business in parts of the US or globally that you have never thought of before?
3. Is your Internet Marketing programs working for you while you are sleeping?

Now is the time to try out different things. Don't think for one minute that you must be a mega corporation to do business abroad. There are so many possibilites for those who reach out and grab them.

Are you ready to start selling to new markets, new clients, new territories. If you depend on the same customers that you have been doing business with over the past several years, you may find yourself behind - branch out and don't be afraid of what you don't know.

The world has become very small. There are entrepreuneurs in every country - someone ready and willing to rep for you, partner with you and capitalize on your ideas. Ready - Set - Go!

A View From the Top From Down Under....

2009-03-14T17:51:00.000-07:00

Business is back. I am sitting at Sydney Kingsford Smith Airport ready to board my flight to Singapore and the place is buzzing with business travelers. I am fortunate to be sharing a conference room with an executive from a global accounting firm and he shares that his organization has pulled out all the stops and they are back on the road visiting their clients. Fantastic! Even the energy at the airport right now is different. It is positive, there are smiling faces and business professionals are networking and talking.

It gives me great pleasure to see this in action. I just completed a course with Business Events Sydney - the team of people that are responsible for bringing Internation Conferences to Sydney. It was so refreshing to work with a group of people who didn't know what to expect from the session and left on a high with real time results.

If you are reading this, you probably know me, are a friend, collegue or have followed my blog because you have been in the industry and maybe attended one of our sessions.

I want to have each of you think about what you need to do to clear up your mind as we get ready to enter the 2nd quarter of the year. These past few months have been filled with "stuff" that created a dull, negative headache and now that the clouds are passing and the sun is shining....it is getting easier to move on.

My suggestions are to go back to your clients - call them, thank them and ask them what you can do now to move business forward. What do they need from you or your company. Too often we get too busy and forget to reach out to our customers and friends just to say hi....now more than ever it is time to do that. Let's celebrate the dawning of a new day - business travelers and leisure travelers alike are heading back to the world of travel. I couldn't be happier. Spread the word...it will catch on.

Here is to safe flights, great hotels, city tours that amaze you and a life worth living.....Cindy Live from Australia

I can help your business stay on top in this economy!

2009-03-12T15:16:00.000-07:00

Don't let this economy get us down - come up with new ideas, improve your business and be the "cream that rises to the top!!!" Be more exciting to your customers and give them compelling reasons to do business with you!

Contact me so that I can help you motivate and train your employees so that you stay on top!

www.masterconnection.com
Master Connection Associates
31441 Santa Margarita Parkway
Suite A 273
Rancho Santa Margarita, CA
92688
(800) 589-6137 Toll Free
(949) 589-6137
(949) 589-2758 Fax
info@masterconnection.com

No More Guilt Trip About Luxury!

2009-03-10T16:39:00.000-07:00

It is March - and it is madness! I just celebrated Jessica's 21st birthday in Vegas with 28 family and friends at Mandalay Bay. It was absolutely unbelievable. Everyone had a blast...from the 21 year olds to the 75 year olds. I might add, that it was a "luxury" packed weekend that we have saved for since she was born. 21 only happens once, and why shouldn't we throw the party of a lifetime - forget the financial crisis - it was my baby's birthday. So I get home to the OC on Sunday evening at 8:30pm....pack for my trip to Australia the next day and sit back to reflect how grand life really is. All we hear about is that luxury travelers are gearing down, not taking the wonderful vacations they did last year, not saving for the special present for their mom or daughter because no one knows what the future holds.

Well I will tell you what the future holds. This is America and we are about freedom and spirit. Instead of keeping quiet about spending or showing your wealth...celebrate your hard work and all the things you have done to get where you are.

I board my flight for Sydney....get upgraded to business - yeah! And as I snuggle into my new United "bed" I read the cover story of USA Today - Weekend. There it is screaming at me - don't let your friends know about your cruise, don't let them know you upgraded to first class, and for heavens sakes don't ever let them know you got your tan from skiing in Gstaad...pretend your winter tan came from skiing a local hill. Don't you dare hire a car to take you to your hotel, hail a cab even when the price is the same...some might think you are a "jet setter."

Are you kidding me? So I sit in my brand new United "bed" and watch the couples around me that are flying to Australia for the first time. They are excited, celebrating with a champagne toast and cameras out to capture the memories. I speak to most of them around me. "So have you had this trip planned for a long time." They answer - "no, actually there were some good deals and we decided to enjoy this economic turmoil and cash in on some deals." So call it what you want - luxury shame, stealth wealth or guilt downsizing. I call it - "enough already!" There should be no guilt to trying to enjoy this fabulous life.

If we don't start spending money we will see a bigger downfall then ever before in the history of the USA. Since our president quotes Lincoln all the time, I thought I would set the record straight with a speech that Lincoln gave and one I have never heard our president refer to ...so here it is - read it with heart, mind and eyes wide open....

"The world has never had a good definition of the word "liberty". The American people, just now, are much in want of one. We all declare for liberty. But in using the same word, we do not all mean the same thing. "What constitutes the bulwark of our liberty and independence?

It is not our frowning embattlements, our bristling sea coasts. These are not our reliance against tyranny. Our reliance is in the love of liberty, which God has planted in our bosoms. Our defense is in the preservation of the spirit which prizes liberty as the heritage of all men, in all lands everywhere.

Destroy this spirit, and you have planted the seeds of despotism around your own doors. "At what point shall we expect the approach of danger? By what means shall we fortify against it? Shall we expect some trans-Atlantic military giant to step the ocean and crush us in a blow?

Never. All the armies of Europe, Asia, and Africa combined could not, by force, take a drink from the Ohio or make a track on the Blue Ridge in a trial of a thousand years.

At what point, then, is the approach of danger to be expected? "I answer that if it ever reach us, it must spring from amongst us. It cannot come from abroad. If destruction be our lot, we ourselves must be the authors and finishers. As a nation of free men, we must live through all times, or die by suicide."

Let reverence for the law be breathed by every American mother to the lisping babe that prattles on her lap. Let it be taught in the schools, in the seminaries, and in the colleges. Let it be written in primers, in spelling books and almanacs. Let it be preached from the pulpit, proclaimed in legislative halls, and enforced in courts of justice. And in short, let it become the political religion of the nation. And let the old and the young, the rich and the poor, the grave and the gay, of all sexes, and tongues, and colors, and conditions, sacrifice unceasingly at its altar. "And let us strive to deserve, as far as mortals may, the continued care of Divine Providence, trusting that, in future national emergencies, He will not fail to provide us the instruments of safety and security. Neither let us be slandered from our duty by false accusations against us, or frightened from it by menaces of the destruction to the government, nor of dungeons to ourselves. Let us have faith that right makes might. And in that faith, let us to the end, dare to do our duty as we understand it." ... Mr. Lincoln

So there you have it my friends....it will come from amongst us...so get to work, get spending, stop hiding your desire to travel and enjoy fine hotels all over the world. Sip your champagne and toast to the hard work that got you here.

Stimulus Package from Cindy!

2009-02-26T11:21:00.001-08:00

So here is our Stimulus Package Options from MCA!

FREE e-learning Training!
Now more than ever, prospecting for new business and closing more sales is critical. To stimulate your sales, take two MCA e-learning workshops – Prospecting With Purpose & Turning Internet Data Into Sales and get the 3rd – Winning Closes FREE!

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I have been told that I am "the Stimulus Package!" After 9/11 I personally traveled the globe helping organizations get back on the road and back to business. I can do it again.

Now more than ever, your success ultimately depends on the continued positive approach you take with your customers. Help is on the way…I am available to inspire and motivate, giving specific messages and techniques to remain productive and positive in this difficult time.

Service and Sales is critical and now more than ever we need to be at the top of our game starting with a positive attitude and using proper techniques that I will illustrate to help everyone make things happen.

Live – Customized Webcasts, Podcasts or "Me....Cindy" Live on location!

Live! Sales Stimulus Webinars
Now more than ever, everyone is in sales and needs additional support to compete in this uncertain time. Sales productivity has never been more important. MCA offers sales timely live, interactive webinars to provide strategic and technical skill training to support all your sales efforts.

Hot Topics:
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2. Everyone is in Sales-‘how to do it on property’ – this session is for all GMs, Front Desk, Reservations, Food & Beverage and of course Sales & Catering that needs to be searching for any possible business and how to help each other make it happen
3. 2009 Recovery Plan Selling Skills Series - 5 Session Webinar Series to sell effectively in 2009: Prospecting for New Business, The Probing Process, Selling Your Hotel with Impact, Handling Customer Barriers, Winning Closes

Call our office NOW - +1949-589-6137 - let them know Cindy told you to call!

Business Means Business!

2009-02-26T05:40:00.000-08:00

There is not a day that goes by as a motivational, sales trainer that I don't encounter people asking for help. What can I do to find more business, make more money or keep my job? The answer to all of these questions lies with you. Master Connection Associates has created a "stimulus plan" for their customers. We have the ability through our customer service, sales and leadership training to connect with your staff to create a positive outlook of the future. So what is the catch - it is simple. First and foremost you have to open your mind and be positive. The negative attitude and conversations that are taking place around the water cooler need to stop. Sure people are losing their jobs, lay offs are never easy, but creating a negative atmosphere for those that are left to pick up the pieces is not the way to pull ourselves out of this mess. So here are some tips to guide you through the next several months.

1. Stop all negative chatter around the water cooler
2. Communicate everything that is going on in the company - keep people informed
3. Hold people accountable
4. Don't let slackers off the hook
5. Reward and praise the super stars in public
6. Don't allow anyone to play the blame game
7. Allow everyone to feel free to ask questions
8. Create an environment that allows all employees to give feedback to one another
9. Open up yourself as a leader to feedback
10. Remember to stay positive - tough times don't last, but tough people do!

It is always done this way!

2009-02-24T11:12:00.000-08:00

So here I am at home trying to be normal. I go to my local grocery store and pharmacy to refill a prescription. I walk through the aisles and find that the line is fairly long, winding through the aisles to the pharmacy window. I get in line with my cart and a woman in front of me tells me that the elderly lady sitting down over there is behind her. I smile at the lady seated and say "ok, I will make sure you go before me." I stand in line for about 10 minutes while everyone ahead of me gets their meds, and just when it is clear I am next, I say o the elderly woman, "ok it is your turn." With that a very O.C. (Orange County) woman standing in a differnt line in a different aisle, says "excuse me I am next." I politely say - "oh no, we have been waiting in line for 10 minutes and this elderly woman is next." Ms. O.C. says - "that is not the line - it is always done this way - we stand in this aisle so I am next." Now I am not exaggarting, this woman was going to fight me and the nice elderly lady to get her place in line because that is how it is always done! Well she met her match. I am not one to back down anyway, but put me in charge of helping a "grandma" and I am all over that. This woman is an example of what is wrong with this world. It is not about you, it is about everyone. It is not about just having good manners and being a thoughtful person, it is about you never know who is watching you. So I decided to see who this woman was. I always wanted to be a PI - I followed her "cautiously" around the grocery store and then checked out right next to her, pushed my cart toward my car, which was parked not far from hers and as our eyes met, I said very nicely - "I am so sorry I didn't know the rules of the pharmacy today." "Thanks for helping me out." She looked shocked and said, "did I really seem that rude." I again in my nicest voice said "yes." I proceded to ask her if she lived in the neighborhood, and we exchanged small talk - knowing alot of the same people. She then said she was sorry for her bad attitude. I said thanks for the apology - now I won't have to personally bad mouth you around town - because in this town that "is how it is always done." Enjoy you week - and be nice - you never know who is watching you.

Pay Attention to Everyone Around You!

2009-02-16T20:28:00.000-08:00

So here I am skiing in Breckenridge, Colorado after just getting back from London....oh I know you think it is all fun and games, but seriously...I am always working, even when I am playing. Tonight I had a great dinner at Keystone Ranch - just like skiing, I love ski in and ski out. Dining is no different. I love the places where you drive up for dinner, they valet your car and you never have to hassle with your coat - dine in and in out. So why am I telling you this. Well, as in any situation, I love to talk to people around me. Tonight was no different. At Keystone Ranch, after you finish dinner, they escort you to a wonderful great room around a blazing fire and you sit in comfortable chairs with strangers and have your dessert and coffee - I said strangers! Everyone sitting around you is enjoying the same ambiance, and yet everyone is talking to everyone. That does not even happen in the same office. So we engage in conversation and it so happens that the party we are talking to is from Arizona...they began to tell us how they work hard so they can come to Keystone and enjoy this - fine food, wine and 40 year old port. They also said they noticed there were less people skiing - well it is the "crisis." The financial slow down of America. That is when the conversation got good. One person was a teacher, one was a business owner and the other was a lawyer. They began to talk about how we really need to focus on keeping business going and not keep dwelling on the negative. So I mentioned the MSN comment I read on line today - a financial writer for MSN spoke about how we should get rid of Valentines Day because we spend millions of dollars on unnecessary things. Now please understand why I am over the top about this author. She lives in a log cabin in upstate New York and just because she has this unbelievable degree in journalism she can write for MSN and make people believe she has all the answers. Well here are my answers....it is about capitalism and spending money to keep the economy going...not getting rid of what makes this country so great - she must be a very unhappy and naive woman who thinks that getting rid of a holiday like Valentines Day will save the economy. She needs to take a trip to the center of Manhattan and see how business is really conducted. Does she even know why she gets a pay check every week? I question anyone that thinks that big or small business is the problem in this country, when it is the reason this country has led the way for so long. So back to my friends at Keystone Ranch. They simply want to work hard, play hard and sip 40 year old port along the way. Mark my word - tough times don't last - but tough people do. I dare you to challenge the status quo and get out there and make a difference - not next week, next month or next year. Tomorrow will make the difference. Cheers to all of us that want to enjoy this fine ride of life!

Let's Take This Opportunity to Succeed!

2009-02-07T12:18:00.000-08:00

It is February and still the media, government and even your friends are focusing on the dismal economy and what lies ahead. I am refusing to let this get me down. The apathy that fills the air is pathetic - we have never "saved" our way out of an economic crisis and we certainly won't this time. It is time to figure out how to grow your business - encourage your employees and create new, exciting ideas that will innovate our way through this mess. I didn't need a bail out, I didn't cheat investors and I certainly am not going to curb spending, traveling or conducting business on the road. I am an entrepreneur and I will continue to find ways to make money. I am a sales leader, a coach, a parent and the "stimulus package" for my company and family. I don't believe in negativity and yet I believe in reality. There has never been a better time to show the world what you can do... I plan on doing just that. So those who think I am crazy, can just set back in their easy chair and watch as life passes by. When you are living life, you are tackling problems - not hiding out waiting for hope to pick you up. So with that, I am off on a plane to Lisbon - upgraded to business class using miles - not money, reading The Ascent of Money by Niall Ferguson to figure out the history of money and how to make it all work in 2009! Have a great week - and remember that the miracle is YOU!

Full On!

2009-01-21T15:49:00.000-08:00

I talk about positivity, I talk about going the extra mile, I talk about thinking beyond your boundaries and disruptive innovation. What is next? It is about you wanting to make things better. To communicate better, sell better, be a better partner/friend/spouse/parent or boss means that you take on each and every moment "full on!" I starting saying the phrase "full on" years ago when I would be telling a story and get excited - people would say to me, "really, did that happen," and my answer was not yes, no or maybe, it was "full on." It actually does not make a lot of grammatical sense, but I never worry too much about that - what it means is to allow life to come at you "full on."

January is almost over - financially speaking everyone is holding back until the first quarter is over...I say why hold back? While everyone is standing still - I am moving at a fast pace - "full on." I don't agree to let this "slowdown" actually "slow me down." In fact, just the opposite. Remember to be noticed you must keep moving while everyone else stands still. This is the year of hope, change and uncertainty for some. For me it is the year of success, pride, certainty, fulfilling my dreams and working harder than ever! Good luck as we enter the second month of this fabulous year!

Now More Than Ever!

2009-01-16T08:41:00.000-08:00

Welcome to 2009! I can't believe it is here, and all the drama that is following it. I was over the top in December with travel to Egypt and the holidays that I had no time for "blogging." So here we go. The first focus is how to handle the coming months for business. My answer....we will thrive, not survive. Now is the time for disruptive innovation. Stir it up, blend it up, mix it up but whatever you do turn it upside down.

Ignore the negative media and friends around you, keep your head on straight and focus. Remember those who say it we can't survive should get out of the way of those of us who are making things happen. As we keep positive we must remember how lucky we are for what we already have. We are off to a busy start and you will not hear me grumble about the travel, the weather or the economy. I am thankful for everything that is going on in my life. Just this week, Lefty's dad had a heart attack....thank goodness he is in the hospital right now, and they just put a stint in and he is doing fine. I am thankful that Lefty could jump on a plane and get right there by his side. Jessica is back to Texas A&M, and for me....well it is back to the great smell of jet fuel in the morning. Happy New Year!

I love the smell of Jet Fuel In the Morning

2008-11-17T05:02:00.000-08:00

So here we go again....great flight to Dublin, no issues and the city is beautiful. I was with Pam Jordan last week training in LA (which we are never together) and she mentioned this quote to me about smelling jet fuel in the morning....it is so true. When you live on the road, and at airports it is not the coffee you wake up to but the "jet fuel." So the traveling continues...

MCA just completed their first training in Nigeria, Africa and the client just emailed the results....a fabulous response to our sales and service training. MCA has made it into Africa in the most lucrative market there - we are so excited and IK from our team did an outstanding job.

I have received many comments from travelers regarding my blog on the flight attendants...many agree that the service from US based flight attendants needed work. I mentioned before that since my last blog about service United and American Airlines have upped the ante. The service I had on this flight to Dublin on American was fantastic. So my hats off to you - US based flight attendants that want to be known for spectacular service once again.

Where has the Year Gone?

2008-11-09T19:49:00.000-08:00

So it is November and I can't believe it. I just returned from Mexico City - great visit...so many great people and of course great food. On my way to Nashville, Wisconsin and then Dublin. I guess by the time Thanksgiving rolls around I will have spent more time out of the states than in them. So what about the future? Every one is looking at the economy and wondering - what is next? Here is my take on this. It always has been about hard work and doing the right things. Today it is no different. All of us who have money in the stock market remember past years when this happened as well. You could say - "oh not this bad." But there are plenty of facts to show, that yes this too has happened and this too will pass. The problem is that it won't be for a while and it will not be easy. That is the biggest problem. It will not be easy. So let's buckle down. Last month I talked about the United Flight Attendants from Asia that were laid off and how disappointed I was that the U.S. based flight attendants never treated us as well. Well I take it back. I flew back to LAX from Japan with an entire U.S. based crew and they were lovely. They talked about how bad they felt about the current layovers and they did everything in their power to make our journey wonderful. So, remember "you gotta do what you gotta do" well these ladies show they know how to do it. Congrats to United Airlines for getting it right.

United Flight From Hong Kong to Singapore!

2008-10-29T22:40:00.000-07:00

Planes, trains, buses, automobiles and boats led us from Macau to Hong Kong International Airport. Again I will remind you how I love this airport. Miki and I shopped, went to a spa, went to the Red Carpet Club and killed 3 hours without missing a beat.

But this is not the story. We boarded our 747 to our upper deck business class seats (yeah!) and nestled down for our 8:00pm flight to Singapore. A lovely evening flight with dinner and the service of a Singapore based flight crew. Right after take off the purser introduced herself, the pilots and the flight crew. She then in a very "teary" voice let us know that this was their last flight from Hong Kong to Singapore as a flight crew ( the flight attendants only), they were being laid off due to the financial problems of United and from this point on the flights would have American based flight attendants. The pilot came on and asked each of us to thank them for their years of service with United. Needless to say the 4 hour flight was filled with tears from not only the flight attendants but from passengers including Miki and me. Corporate business travelers got together and we all had pictures taken on the upper deck and many executives were giving the ladies their cards and saying "keep in touch."

Now the rest of the story - I know that alot of people are getting laid off and as an American I want to keep our country working and our people employed. But let's make sure we want the jobs. There are some great US based flight attendants - but as a serious frequent flyer there are many that could care less about us - the road warrior. Just 2 weeks ago on a flight between Chicago and LAX in first class I simply asked the flight attendant who was picking up the already read newspapers if I could see the USA Today she had in her hand. She looked at me as if I were the enemy and stated very clearly, "when I am done reading it you can have it." Well to her surprise the passenger who she had just taken the paper from looked up and said, "no way - give it to her first and when she is DONE you can have it." This would have never happened with Singapore flight attendants - I know that for sure. I have flown throughout Asia for over 20 years and have never experienced that rudeness. So guess what - bring the jobs home to the USA, but let's not forget why we work - for the customers.

When I askd the ladies if they had interviewed with Singapore Airlines they said that in the past they had even worked for Singapore Airlines but they loved the culture of United. They explained that United lets their flight attendants interact with the customer, enjoy their job and they make you part of a family. They told us they would wait for business to get better and for United to ask them to come home!

Let's all work together to get out of this economic mess...work harder, be strong, stay calm and beyond everything - have a positive outlook of the future.

You Gotta Do What You Gotta Do!

2008-10-26T20:34:00.000-07:00

Welcome to the last week of October. I am posting this on Monday in Hong Kong, where has this month gone?! I just arrived in Hong Kong but final destination Macau! Since I missed the 7pm ferry to Macau I had to wait for 3 hours for the 10pm ferry. What could have been a long wait after a 15 hour flight became another amazing experience. Airports have become so user friendly. The shopping and dining at Hong Kong International Airport is simply remarkable, even with the US dollar. As I always do, I put myself out there to meet new people and this trip was no different.

On my flight I met this amazing woman - a Managing Partner Attorney of a large San Francisco based anti trust firm. Full of energy, life, great conversation and before long we found we had so much in common. She works hard, has one child, has been married to the same man for a long time and yet she still faces the negative comments about her life from her "so called" friends.

She referred to these comments as the "you gotta do what you gotta do" syndrome. Each time one of her neighbors or parents of her daughters friends ask her to join them for a cocktail party, any social event or something at the school when she couldn't make it, the friends would say the same thing - "there is always one" or "too bad you work so hard, but you gotta do what you gotta do." This is so frustrating. The comments are so lame - after all, she worked so hard to become a lawyer, build a practice, and still have a family - she did all of this because she wanted to, not that she "had" to.

Why are so many women enemies of so many women. Yes, ladies I mean "us." We can be each others worst enemies. Instead of being excited for your friend who is successful in their career while balancing their family, we act like they are being punished for what they enjoy. Just because someone has chosen to stay home and raise their children does not mean that those of us who chose to work should be made to feel bad. Everyone has choices in life....be happy for each other! I do get a bit worked up, when I hear some feedback on my story, my style of living, working and loving life. The other day I gave a speech to over 500 people....99% of the feedback was great - they loved my message, got motivated, inspired and wanted more...but there were a few people and I mean 3 that said I needed to get over myself - enough Novotny! Well I am over those people. Just because I am real and say it like it is - some people don't want to hear the truth - "they can't handle the truth." You get out of life what you put into it. Just because I love living on the road with little or no balance doesn't mean that I don't live a "balanced" life. I have a wonderful marriage, a fantastic relationship with my daughter and am very close to my parents and sister. How many people that live in the same city as their own family can say that? So for all of you that think "we the working women of today" do what we "gotta do" are right - we gotta live this life since we only get one chance. Enjoy it now so you have no regrets for tomorrow.... from Hong Kong my best wishes!

Authentic Life

2008-10-22T14:41:00.000-07:00

So September is over - Jessica has moved to College Station, TX to attend the home campus of Texas A&M and I jumped back into work and life. I left Texas after helping my family and flew to London to work with a wonderful client. Trains, planes and automobiles...I trained in a different city every day for 5 days - traveling by train, planes and cars throughout England. It was great and although it was hard work I was back in the saddle again where I do my best - training, speaking and enjoying every city I go to. Again, the train rides were fun, and the dinners and desserts fab! While I was there we met with another great client and he introduced us to one of his former associates that was moving to Dubai to work for a great company. During dinner we were laughing, sipping wine and discussing all the woes of the world! At one point I do what I always do and ask a lot of questions about people....I started by asking how she got in the business she is in - customer service, finance and leadership when the story began to unfold. She was actually a nuclear physicist - a real "rocket scientist"! Then everything for me came into perspective. I had dealt with so much anxiety with the hurricane - the economy was falling apart - the media was driving me crazy with such negativity and now I am laughing and sipping wine with a "rocket scientist" and she is normal, nice, smart and FUN! I deal with so much feedback in my career - one group loves me and then there are a few people who are "over" me and have no problem letting me know....well I am authentic! I am Cindy Novotny - I walk it, I talk it, I live it and I deliver on my promises. I meet so many great people who are also very talented and authentic and then there are always the few that aren't. You know who you are - if you are reading my blog chances are you are curious and get it - but are you truly authentic?

Hurricane IKE!

2008-09-28T07:22:00.000-07:00

I will never again be able to look at a natural disaster and not think of what my family has been through the last few weeks. September 13th brought "IKE" into Galveston where my daughter lives a few blocks from the beach. It not only destroyed the island, it left my daughter nothing to salvage but some of her clothes and pictures. She lost everything else in her apartment - but she is safe and that is what counts. My parents and sister in Houston went for 13 days without electricity. I spent a week and a half helping everyone out and the toughest part was when we were given clearance to get on Galveston Island - words will never describe what we saw when we entered Jessica's apartment. We are among so many that suffer during hurricanes, tornados, floods, fires, earthquakes and much more. Nothing is more important than family and friends - stuff is just stuff that can be replaced. Don't take for granted anything you hold dear - enjoy each day and reach out to your loved ones!

2008-09-01T19:55:00.000-07:00

This has been a great summer! I just returned from Alaska touring the interior. I never met more incredible women. They homestead, they race in the Iditarod, fly small planes over the "mountain" and many of these women are single or widowed. They decided to move to Alaska for their love of land and animals and they amazed me. What really caught my attention was the simplicity in their lives and the lack of stress. They get up everyday ready to enjoy "hard work." What they don't have to endure is gossip, face time, office politics, and the game playing in business. But don't misunderstand me - they are in business. They run the restaurants, the shops, the tours, the boats, etc. What they have no time for is the "b.s." I took walks up mountains (not Denali - as they natives refer to it as) but smaller mountains, and actually had grizzles's within only a few feet from me. I soon learned how to stand still, ring my "bear bell" and learn to listen to the land and the land would give me the answers. For those of you who know me, you must think I have lost my mind. Not to worry - I am not giving up life on the road staying in fabulous hotels to move to Alaska. What I am doing is starting to take more time to pay attention to the little things in life, and yes, get outside and walk more! So today, the first of September I start my new goal of getting outside to enjoy the sun, rain, warmth or cold of the day - wherever I am I will go for a walk! Enjoy the season of Autumn - a great time to prepare for the end of the year..... Cindy

Cindy Novotny - The Reality Show of Business!

2008-08-20T07:15:00.000-07:00

So here we are almost through August - sorry I haven't posted anything for a few weeks. Traveling, vacation, family and of course "work." Speaking of work I have decided to add a new element to our current programs. "Working Hard" - a reality show of life by Cindy Novotny. So many people want the new and exciting form of education, but what is really needed is simply good old fashion hard work - pull yourself up by the boot straps and get out there - reality at it's finest. I call this "show business."

Recently I was speaking to a large group about prospecting for new business and the response is always the same. "I just don't like to prospect." So knowing that the biggest craze in the media are reality shows, I put them into their own script. Teams were made up, names were created, T Shirts were designed, deadlines and quotas given and the race began. It was amazing to see the energy, excitement and passion around the "work." If that is what it takes, let's get racing to the finish line.

I am overwhelmed by so many people focusing so much on this "younger generation." The X'ers, the Y's and so forth - can't wait for the new name to come out! I too was a X'er once - a 30 year old that thought I knew everything and that my boss was too old to know what was "cool." Well several years later, and more experience under my belt - I now know that I learned a great deal over the years and the "older" bosses did know what they were talking about.

The reality here is that successful people and companies will always be about "A " performers out performing others on the team. It is what it is! Again - Reality! We can blog, podcast, email, facebook, play virtual reality games all we want, but the customers want to do business face to face, with the "A" performer. Are you one?

Fly the Friendly Skies

2008-07-25T11:06:00.001-07:00

So here we are at the end of July (almost) and what a time we have all had traveling. I have slept at O'hare, missed flights, lost my luggage and even then - I love this life. I showed up in Dallas for a session with no suitcase, made a quick trip to the local Walmart - and voila - a new look for me at least.

The reason I am writing about this is the attitudes I encountered during some of my issues this week on the road. On Wednesday evening - July 23rd O'hare had a lot of problems - a majority of flights were cancelled on all airlines due to bad storms on the East Coast and Hurricane Dolly in Texas. Oh well...we move on. Well not for everyone - I went to The Red Carpet Club and witnessed the most awful behavior from the well travel executives. Grown men yelling at the Red Carpet Associates - demanding things way beyond their control. Are you kidding me? So I did what I do best - made friends with the ladies at the counter and not only got my self a room (which they don't give for weather issues) but upgraded on my next flight.

Please understand me - I too get tired and cranky sometimes. But taking it out on the people that work for the airlines is crazy. Let's stop the airline bashing and recognize that without them, we don't travel!

July in London

2008-07-08T07:22:00.000-07:00

Summer is here and I am in London working - raining, cold and not even close to the summer weather I left in California. I started to complain about it and then looked around at the people on the train yesterday in Central London. All wrapped up in their coats, rain boots and umbrella's and still laughing, eating ice cream and not even noticing the rain. What is it about happy people that can turn anything around?

I thought about this as I rode back toward my hotel. Then it dawned on me. People in general are really very nice - it is just hard sometimes to see everyone that way.

So today, I want you to stop and see the world through different eyes. Smile at the grumpiest person you meet today - whether at work, the bank, the store or on the airplane. Try it! Don't think that I am crazy. I have tried this the past few days, and I have gotten 100% compliance. Each grumpy person I look at and smile, ends up smiling back at me. Now I want you to be honest with yourself - you may have to look in the mirror and smile at yourself before you can try this on others.

You and I both know that the attitude you put into life reflects in the attitude you get from life. So today is the start of something special - YOU! Focus on yourself for a while. What makes you happy? What can you do differently at work? How can you face someone at work who is negative and let them know that you don't appreciate it? How can you change something at home to be more positive? And finally - when will you finally realize that it is all about YOU? You personally have the ability to make these changes. No one can make them for you. Start smiling, start laughing, start living and start today!

Life on Windmill Farms

2008-06-10T06:48:00.000-07:00

I can't believe it is June already. As I sit in Philadelphia thinking about my travels, I focus on how I started this month. It was really an example of how I live life with no balance and love it. Lefty's parents celebrated their 60th anniversary and we hosted it at our farm - "Windmill Farms" in Iowa with a fantastic pig roast. It was so fun to have my entire family there as well since they had never stayed with us on our farm. We had such great weather (which has been hard to have in the midwest this year), great food, over 70 people, music, dancing and a whole lot of fun!

I think that sometimes people who know me think of this fast paced woman who travels all over the world, jetting in and out of cities, dining in fine restaurants and shopping at great boutiques. Well if that is how you picture me, you have never seen me in my cowboy boots, hat, and jeans sitting on top of our tractor. This is the life I chose, therefore I accept it everyday with a full heart.

How about you? Are you living your "right" life? Are you enjoying everyday, even through the tough times? Are you living someone's life? Are you afraid to make a decision to do it your way, because you think someone will stop you?

It is June - halfway through 2008 and it is time to live it fully. I believe so much in the potential of people. We all have the ability to do anything we want, regardless of our situation. So think about the next 6 months. What do you want to change? What do you want to improve? Set a plan, and stick with it and say no to anything that takes you off course. There are so many people in your life that will let you off the "hook." Don't let yourself off the "hook." Go for it with everything you've got, and you will be amazed at the results.

Live it to the fullest!

2008-05-08T08:52:00.000-07:00

Welcome to May - we are almost half way through 2008 and yet so many people are still "gearing up." The media is having a "hay day" with trying to convince us that we are headed toward a recession. Call me too positive, but I will go with a bit of a slow down, but I absolutely will not say the "R" word.

If you are an aggressive business professional you are still very busy. Business happens when people make it happen! Are you making anything happen? If you are in sales, there has never been a more critical time to prospect for new business. In fact, let me take a few minutes and talk about the word "prospecting." I recently had a business associate say to me that he didn't like the word "prospecting." It made it seem too hard core salesmanship (ish) - I say forget that - without hunting for new business you will see a slow down faster than you can imagine.

Make no mistake about it - we have to look for new business. Call it what you want - but keep your eyes and ears open. I am in Toronto this week - beautiful spring weather in Canada - the trees are blooming, the flowers are just popping out and it is a perfect time for a fresh start. I am so excited about all the new opportunities out there - our business is growing, clients are asking for more every day - and there is not one challenge about any of this I can't handle.

Remember, this is the life we chose - therefore we must accept it. Enjoy each day and you will find so many people to enjoy it with. Have a great spring and make it a goal to live it to the fullest. You owe it to yourself, your company, your clients, your family and everyone around you. Thanks so much for reading!

2008-03-24T15:56:00.000-07:00

So here I am sitting once again at the airport waiting on a flight. On my way to London and then after a week working there on to Cairo again. I am spending more time out of the US this year it seems. Had a great weekend though at home and the weather was spectacular. I must admit that I had the feeling of winter this year even as a California girl. I spent so much time in NYC, Boston, DC and other cold spots that sunshine was very welcome. Jessie was home for the weekend and we had so much fun - life couldn't get any better when she is home! But work calls and we (Lefty and I) are off and flying.

I spent the week before Easter working with a great group of people from so many different backgrounds, and again it reminded me that regardless of culture, age or background - selling is selling and it makes no difference who you are or who you are selling to - know the details and focus on the customer. I think too many sales people continue to forget who really pays their check...it is the customer and without that customer there is no future.

We are entering the 2nd quarter of 2008 - boy time flies, but don't let the time fly by so fast that you forget to remember who is "king." The Client is and always will be!

Enjoy your week - focus - challenge yourself - prospect for new business - and never ever forget why you chose your life - Ignite your Fire....Cindy

Get a Life!

2008-03-06T11:56:00.000-08:00

Get A Life!
Jan 1, 2008 12:00 PM, With Editor Barbara Scofidio bscofidio@meetingsnet.com

Who said that just because travel is a big part of life in this industry, it has to be so … painful?

Why can't we enjoy our business trips, make the most of our time away, and still stay connected to the ones we love? These were some of the questions posed by road warrior and speaker Cindy Novotny of Master Connection Associates, Rancho Santa Margarita, Calif., during a session at the Society of Incentive & Travel Executives' International Conference in Monterey, Calif., last month.

Not only is Cindy passionate about loving life on the road, but she can also hold her own against the best stand-up comedians out there. As we ring in 2008, it seems the perfect time to examine life on the road. I'm sure some of Cindy's ideas will inspire you, as they did me:

Home is where you plug in your phone at the end of the day. No matter how short your stay, unpack everything, bring some items to make your hotel room cozy, and always check in with the people you love.

Look for the humor in travel delays. Cindy was held up for hours at the airport on the way to the SITE meeting and had people in the lounge singing Christmas carols by the time she got on the plane! Check it Out

Always see the sights when you visit a city, even if it's just a short cab ride. Taking the opportunity to check out a different place will keep your excitement about travel alive.
Bring your kids when you can. Traveling offers life lessons richer than any textbook. I took my 11-year-old daughter to the SITE meeting, and she was able to experience a part of the country that she had never seen and to catch a glimpse of my work life that she'll never forget.

Stop beating up on yourself by thinking you're an inferior parent if you have to be away from your children. Cindy did an absolutely hilarious schtick about FedEx'ing cookies to her daughter's school from five-star hotels around the world. The fact is, some moms can make the cookies, and some have to buy them — and it really doesn't matter.

Find a way to unload the household tasks you dislike so that when you are home, you can relax. You don't necessarily need money for that, as Cindy pointed out: She once bartered with a neighbor to clean her house, and in return she cooked that neighbor a meal each weekend.

Every once in a while, try to picture your life without your work. Do you really want that? And if you are unhappy, stop complaining and find another job! What will always resonate with me from Cindy's talk was that we only have one life, and the time to live it to the utmost is now!
I wish you a truly fulfilling 2008.
Cindy's book, Living Without Balance and Loving It, can be ordered online at http://www.masterconnection.com/ and www.amazon.com

Where is Your Game?

2008-03-05T12:41:00.001-08:00

This past weekend I had a great time with my 20 year old daughter Jessica in NYC....we shopped, ate in the best restaurants, and went to great shows! What really stood out was some of the conversations we had - politics, service ideas, working hard and the differences between the generations. One thing that stood out was her ideas about how too many people don't care in business today. Rude sales clerks in stores, servers in restaurants that don't listen and mess up the order and even drivers of limos that put you in total danger as you blast through the city. She made it very clear that they are not in the "game." So we discussed "the game." If you are in business, in school or even just dating - you need "game." A passion for everything you do. If you don't like what you are doing- it shows. The sales manager who could care less about the customer who just called them, the manager who doesn't put any effort into developing their people, and servers who are more interested in their tip than the service they provide. We are almost to the 2nd quarter of the year....let's get back in the game. If you need answers or just some good reality check - ask me. I am here to help you "re-ignite the fire." Have a great March.....Cindy

February and I take on the Middle East

2008-02-18T15:27:00.000-08:00

Well it is already February 18th and I have been to Cairo, London, Vegas, NYC and even the beautiful mountains of Breckenridge. How can anyone say you have to settle down...I am loving this life. I am sure all of you have been hit by some sort of flu bug and yes, it even got to me. My only regret is being sick in NYC and missing seeing the Ducks play at Madison Square Gardens...I didn't miss work though! Everyone is busy and pushing on beyond the "bug." I am traveling more than usual this year, but that only gives me more opportunity to visit so many incredible places. The pyramids in Cairo - although a small entrance were beyond my imagination. I just kept thinking how so many people in the world will never actually see this. I have begun to keep a journal of all the great restaurants and "off tourist" sites I see. Remember - this is the life I chose therefore I will always accept it. I am thrilled to be able to touch the hearts and minds of so many people that I work with around the globe. Everyone has a keen desire to learn and I am so happy to help. I have never had so many people asking me how to build their business, grow their account base and become more independent in their drive for business. There has never been a better time to show your value. Everyone needs business, and each of you have the ability to grow that business and be a leader in your industry. Have fun this month and enjoy each and every moment. Cindy

Cindy Novotny Travels the World January 2008

2008-01-18T13:53:00.000-08:00

Well it is time to begin to post my travels and my thoughts as I move across this wonderful world of ours. I took some time off over the holidays and spent it with family, but now it is up and running....things really are great...and as you all know - I love this life. I attended PCMA early this month and WOW what a great event. My session was sold out and even had overflow rooms. I spoke about my book - Living with no balance and loving it. I am amazed at all the positive feedback...too many people out there are struggling with how to be happy. I am struggling with that issue...I am very happy and I want to help anyone who isn't....if you are not happy in your job...have a crucial conversation with some one and perhaps it is time to move on. If it is your personal life, then please have a conversation. Don't just give up. This is the beginning of a new year so let's start talking. I am open as a blogger.....let me know how I can help you...there is always a new and better way. Have a great week...Cindy